Product Owner, Client Account Platform Support

Job Summary

Job Description

What is the opportunity?

Reporting to the WMC Sr. Product Owner, ClientSource & Client Information Services, the Product Owner, Client Account Platform Support is responsible for driving continuous improvement, maintenance and support of the client account platforms.

This role bridges business needs with technology teams to ensure that client account platforms are reliable, secure, and optimized for performance. Acting as the voice of the client and advisor team, the Product Owner, Client Account Platform Support will oversee the backlog of enhancements, fixes, and issue resolution. They will also play a key role in incident management and issues management with the advisory teams.

What will you do?

• Own production support process from end to end and champion the user experience with technology support
• Identify and implement opportunities for process and platform improvements which enhance user experiences, reduce errors, and increase automation
• Maintain subject matter expertise on both COB and ClientSource applications
• Prioritize and develop a backlog of production support issues in the Client Account Platforms, and work with other WMC client account platform Product Owners to develop the fix
• Conduct Business Acceptance Testing (BAT) and Post Implementation Validation (PIV) to ensure production support issues are fully resolved; and oversee and participate in the creation of Knowledge Base Articles (KBA) and develop OKRs with Sr. Product Owner and track success
• Communicate new issues and resolved issues through designated channels and ensure KBAs are updated accordingly and respond to inquiries by providing workarounds and escalate investigations with technology partners.
• Act as the primary liaison with the technology support teams, and collaborate with Program/Project Managers to ensure deliverables defined in each milestone are met or escalation/mitigation plans developed to resolve impediments.
• Keep informed of developments within Client Account Platform product teams, business groups, operations, strategy and innovation teams, constantly seeking opportunities to accelerate advisor experiences; and work directly with technology teams including developers, business analysts, scrum masters, and engineers.

What do you need to succeed?

Must haves

• Bachelor’s degree or equivalent, plus Securities and financial markets experience (2+ years).
• Knowledge of agile project management, 2+ years product management experience, preferably in Wealth Management.
• Project management software skills (JIRA, Confluence, Mural), and MS Office skills (Outlook, PowerPoint, Excel, Word)

• Ability to own and manage a backlog, with a value-based understanding of all stakeholders and drive to tangible action; ability to fully represent the product with users and partners
• Ability to function in an agile, iterative or waterfall process while supporting the benefits of continuous improvement based on objective facts
• Strong relationship building skills, communications and negotiation skills to establish both internal and external working relationships (to identify and implement strategies for business growth).

Nice-to-have:

• Business Analysis Experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Agile Methodology, Business Analysis, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis, Teamwork

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-21

Application Deadline: 2025-05-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.