Product Owner- CIAM

Galent; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading tech firm in Toronto is seeking a Product Owner - CIAM to define the product roadmap and collaborate with cross-functional teams to enhance customer identity journeys. Applicants should possess over 5 years of experience in technology, specifically in CIAM, and demonstrate strong communication and Agile skills. This is a mid-senior level contract position with a hybrid working model.

Qualifications

• 5+ years of experience as a Product Owner or Manager in technology.
• Solid understanding of CIAM concepts.
• Experience in the financial services sector.

Responsibilities

• Define and maintain the product roadmap for CIAM capabilities.
• Collaborate with architects and engineers.
• Act as the liaison between business units and technical teams.

Skills

CIAM concepts and technologies

Agile/Scrum

Strong communication skills

Customer-centric focus

Tools

Ping Identity

Job description

Overview

Talent Acquisition Lead @Galent (Formerly Diamondpick Inc) | Expert in Recruitment - US | Canada

Role: Product Owner - CIAM

Location: Toronto, ON (Hybrid)

Responsibilities

• Product Ownership & Vision – Define and maintain the product roadmap for CIAM capabilities (e.g., registration, authentication, consent, identity proofing).
• Own the product backlog; prioritize features based on value, risk, compliance, and customer impact.
• Translate business requirements into epics, features, and user stories.

• CIAM Expertise – Collaborate with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation).
• Ensure CIAM solutions meet regulatory, privacy, and security standards.

• Stakeholder Collaboration – Act as the liaison between business units, developers, compliance, and UX teams.
• Lead grooming sessions, sprint planning, and product demos.
• Communicate effectively with executive stakeholders and translate technical topics into business value.

• Customer-Centric Focus – Advocate for frictionless and secure digital identity journeys.
• Analyze customer feedback and usage data to continuously improve CIAM features.
• Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs).

Qualifications

• 5+ years of experience as a Product Owner or Product Manager in technology, with 2+ years focused on CIAM, IAM, or security domains.
• Solid understanding of CIAM concepts and technologies (e.g., FIDO, OAuth2, OpenID Connect, SAML, MFA, identity verification).
• Experience with identity platforms such as Ping Identity or custom IAM solutions.
• Strong communication and interpersonal skills to bridge technical and non-technical stakeholders.
• Agile/Scrum experience; ability to write clear user stories and acceptance criteria.
• Experience in the financial services sector.
• Familiarity with Zero Trust architecture and customer authentication patterns (e.g., step-up auth, adaptive MFA).
• Product certification (e.g., CSPO, SAFe PO/PM) is a plus.
• Comfortable leading cross-functional teams and managing conflicting priorities.
• Passionate about digital identity and the evolving landscape of customer trust and security.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Information Services