Product Owner

TEKsystems; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading IT services provider in Toronto is hiring a Product Owner focused on Client Authentication. This position involves shaping a secure and seamless client experience across various channels. Responsibilities include developing an authentication roadmap and managing stakeholder engagement to ensure alignment with business objectives. Ideal candidates will have experience in fraud management and excellent analytical skills. This is a full-time hybrid role offering competitive pay.

Qualifications

• Demonstrates knowledge and experience in fraud management.
• Strong understanding of the Client Authentication market.
• Able to conduct thorough data analysis and risk management.

Responsibilities

• Shape the client authentication experience across multiple channels.
• Develop authentication roadmap focused on user experience.
• Manage stakeholder engagement through change management.

Skills

CIAM

Product Owner

Job description

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Job Description

What you’ll be doing

Authentication is the start of every client interaction within the bank, whether that is self-service in digital or with a bank representative in the contact centres or banking centres. Being able to achieve a secure and seamless client experience is critical to this client's strategy to make clients’ ambitions a reality. As a Product Owner, Client Authentication, you will be responsible for shaping the fundamental experience that enables clients to access their accounts across different lines of businesses. The team’s mandate is broad – you will be working across our digital, contact centre, and banking centre channels to create exceptional client journeys. Reporting to the Director, Strategy Client Authentication, you’ll be joining a client-centric and security-focused product team that is modernizing Client Authentication.

Using “Security by Design” principles, you will develop our authentication roadmap to enable an exceptional client experience. You will identify and prioritize the key authentication capabilities and services, manage interdependencies, and be part of a cross-functional team to drive initiatives from concepts to delivery.

How You’ll Succeed

• Client focus – You are the Voice of the Client and Voice of the Business so you must advocate for solutions that align with the business objectives while ensuring a smooth transition through effective stakeholder engagement and change management activities.
• Solid communication skills – Prepare clear documentation consisting of user stories, narratives, client journeys, and data / process flow diagrams to clearly depict the business vision and accelerate development with our partners.
• Organization and prioritization skills - Handle multi-tasking, balancing and prioritizing a number of deliverables, processes and problems in a fast-paced work environment.
• Problem Solving – Able to think in a structured way when solving problems and organizing work, and can analyze data / situations fully and accurately to guide or reach productive decisions.
• Relationship building - Demonstrate highly developed interpersonal and presentation skills with the ability to manage key relationships with a variety of groups including technology, architecture and business partners.

Who you are

• You can demonstrate knowledge and experience in fraud management, strategy, and/or delivering technical products/platforms.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information and have excellent analytical skills with emphasis on data interpretation and risk management.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

Skills

CIAM, Product Owner

Top Skills Details

CIAM, Product Owner

Additional Skills & Qualifications

Strong understanding of the Client Authentication market (current trends, new tools, risks and concerns, risk policy and compliance, etc.)

Workplace

Hybrid

Pay And Benefits

The pay range for this position is $95.00 - $110.00 / hr.

Workplace Type

This is a hybrid position in Toronto, ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

IT Services and IT Consulting

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