Product Operations Specialist (Software)

mdf commerce; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm is looking for a Product Operations Specialist to support the Chief Product Officer and enhance product operations across the lifecycle. This engaging role involves improving workflows, managing initiatives, and working with teams to deliver outstanding results in a dynamic environment.

Qualifications

• 3–5 years in a Product Operations or Business Analyst role in a SaaS company.
• Strong planning and coordination skills.
• Experience with product management tools and data analysis platforms.

Responsibilities

• Drive product operations excellence by improving workflows.
• Support strategic initiatives led by the Chief Product Officer.
• Develop and maintain operational dashboards and reports.

Skills

Organizational skills

Project coordination

Communication

Data analysis

Education

Bachelor’s degree

Tools

Jira

Asana

Confluence

Excel

PowerBI

QuickSight

Job description

About SOVRA

SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. It offers comprehensive, end-to-end solutions tailored for the public sector and is a division of mdf commerce.

SOVRA's solutions are purpose-built to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform's adherence to the highest standards in efficiency and vendor accessibility.

By leveraging SOVRA's advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities.

You can find more info about SOVRA at SOVRA.com.

About the job

We are seeking a highly organized and adaptable Product Operations Specialist to serve as a strategic right hand to our Chief Product Officer. This role will support product operations across the entire lifecycle—from roadmap execution and cross-team coordination to reporting, launch support, and special initiatives.

You’ll work at the intersection of product strategy, design, operations, and customer success, helping scale our team’s impact as we expand our GovTech platform. This is a hands-on, high-visibility role that’s perfect for someone who thrives in ambiguity, enjoys variety, and wants to accelerate their product career by learning from the center of it all.

What will your primary responsibilities look like?

• Drive product operations excellence by improving internal workflows, documentation practices, and coordination across the Product organization.
• Support strategic initiatives and special projects led by the Chief Product Officer, including board updates, key roadmap initiatives, and potential M&A analysis.
• Develop and maintain operational dashboards and reports to track KPIs, roadmap progress, customer requests, and product launches.
• Coordinate product launchactivities, including readiness checklists, internal communications, and go-to-market planning alongside PMs and Marketing.
• Assist in requirements gathering and documentation, working with Product Managers and Designers to translate business needs into clear user stories and specifications.
• Contribute to customer feedback loops through synthesis of interview insights, support tickets, enhancement requests, and roadmap input.
• Facilitate recurring product team cadences, including product launch planning, roadmap reviews, and cross-functional syncs.
• Champion process and tooling improvements to help the product organization scale effectively as we grow.

What elements of your professional background will be necessary and valuable in this role?

• 3–5 years of experience in a Product Operations, Business Analyst, or Strategy role in a SaaS or tech-forward company.
• Strong organizational, planning, and project coordination skills—able to manage multiple workstreams with attention to detail.
• Experience with product management tools (e.g., Jira, Asana, Confluence) and data analysis platforms (e.g., Excel, PowerBI, QuickSight).
• Comfortable creating structured documentation such as PRDs, business cases, and customer journey maps.
• Effective communicator who can distill complex information into executive-level briefs and visual summaries.
• Background in public sector, procurement, or GovTech is a strong plus but not required.
• Bachelor’s degree required; technical, business, or systems-related majors preferred.

What are the assets that would make you stand out?

• You're a proactive self-starter who thrives in a dynamic environment with competing priorities.
• Curious and collaborative, with a desire to understand the big picture while mastering the details.
• Passionate about enabling great product teams through structure, transparency, and execution.

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.

mdf commerce, within its wholly owned subsidiaries International Data Base Corp., doing business as BidNet and Periscope Holdings Inc., participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.