Product Operations Manager

DarkVision Technologies; North Vancouver; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Gym access

Squash court

Climbing wall

Steam room

Private showers

Job summary

DarkVision Technologies is seeking a Product Operations Manager for its Vancouver, BC headquarters. The role focuses on delivery execution, answering customer follow-up questions, and coordinating service quality objectives.

You will collaborate with Product, Data Analysis, Data Development & Ops, Engineering, Sales and Marketing to scope and prioritize customer commitments and ensure on-time product delivery.

Qualifications

• 3+ years of experience working with complex technical data or analysis-driven products.
• Clear written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Self-sufficient with ability to make decisions and balance risk/reward.

Responsibilities

• Act as the primary owner for customer follow-up requests arising from reports delivered to customers; scope requests and prioritize delivery.
• Track, triage, and coordinate service quality items with Product, Data, and Engineering teams.
• Develop high-quality customer facing materials, including technical explanations and presentations.
• Coordinate execution between Product, Data, Engineering and Sales to align priorities and avoid gaps.
• Support the Product Manager to ensure delivery of high-quality results from data analysis to customer integrity reports.

Skills

Complex technical data

Clear written and verbal communication

Strong organizational skills

Self-sufficient

Prioritize competing priorities

Education

Bachelor's degree in engineering

Job description

About this position

About DarkVision Technologies Inc.

DarkVision is a Vancouver-based tech company that has been disrupting the industrial imaging market since 2013. We have created the world's most advanced acoustic-based imaging platform, revolutionizing how our clients quantify and visualize the integrity of their critical assets. Backed by Blackstone, one of the world's largest private equity firms, DarkVision's team of Software, Mechanical, and Machine Learning Engineers and Data Analysts is rapidly expanding to meet the demand for the company's current and upcoming products. Our employees work on cutting-edge technologies that blend science with real-world applications. We invite you to join our team for the exciting journey ahead as we become the global leader in industrial imaging.

Your Job

DarkVision is seeking a Product Operations Manager to support the execution and delivery of DarkVision's award winning industrial imaging technology. This role is focused on delivery execution, addressing customer follow-up questions, and coordinating service quality objectives, enabling the Product Manager to focus on longer-term planning, roadmap development, and team leadership.

This role works closely with Product, Data Analysis, Data Development & Ops, Engineering, Sales, and Marketing teams to ensure customer commitments are clearly scoped and prioritized appropriately. You'll help coordinate and keep teams on track to deliver high-quality results on time. This role offers a unique opportunity to learn from the ground up what goes into ensuring our products are high impact for our customers, while bringing highly dynamic and multifaceted diversity to your day-to-day tasks.

This role is on-site and is based out of DarkVision's head office in North Vancouver, BC, where employees enjoy full access to our facility amenities including a well-equipped gym, squash court, climbing wall, steam room, private showers, and more.

Our Team

DarkVision develops the world's most advanced high-resolution ultrasonic technology for industrial asset inspection. We engineer, manufacture, and operate cutting edge hardware and software tools to deliver industry leading inspection insights that provide customers with the most detailed understanding of the condition and health of their assets. This is a great opportunity to join a world-class team that is revolutionizing how the energy industry manages the integrity of their critical assets and the safety of the environment they operate in.

What You Will Do

• Customer Requests & Delivery Execution: Act as the primary owner for customer follow-up requests arising from reports delivered to customers. This includes scoping requests, coordinating required development or analysis input, recommending priorities, and supporting delivery planning.
• Service Quality Logistics: Track, triage, and coordinate service quality items as they arise. Work with Product, Data, and Engineering teams to ensure issues are clearly understood, appropriately prioritized, and communicated.
• Customer Deliverables & Technical Content: Support the development of high-quality customer facing materials, including technical explanations, presentations, figures, and supporting analysis. Assist in the preparation of technical papers and marketing content in collaboration with Product and Marketing.
• Cross-Functional Coordination: Serve as an execution bridge between Product, Data, Engineering, and Sales teams to ensure customer requests and internal priorities remain aligned and nothing falls through the cracks.
• Support your PM: Help remove the day-to-day exposure for your Product Manager and ensure the product and services are efficiently delivering high-quality results for our customers from data analysis to customer integrity reports.

Who You Are (Basic Qualifications)

• 3+ years of relevant experience working with complex technical data or analysis-driven products
• Bachelor's degree in an engineering discipline
• Clear written and verbal communication skills
• Strong organizational skills and meticulous attention to detail
• Self-sufficient - able to make decisions and balance risk/reward with limited supervision
• Ability to balance competing priorities and make pragmatic execution decisions

What Will Put You Ahead

• Experience writing technical whitepapers
• Prior experience with B2B client services

General Salary Range

For this role, we anticipate paying $100,000 to $150,000 base salary per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Keywords: product, service quality, deliverables, delivery, customer requests, inspection, NDE, ILI, pipeline, downhole, logging, log analysis, wireline, ultrasound, integrity, pipeline integrity, corrosion, engineering

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