Product Operations Leader

Indigo Books & Music; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Product Operations Leader in Dartmouth, Canada. This role involves managing product flow processes, coaching team members, and ensuring customer satisfaction through effective operations. Candidates should have experience in merchandising or operations and demonstrate a commitment to employee and customer experience.

Qualifications

• 1-2 years of experience in a customer service merchandising or operations role.
• Knowledge of provincial health and safety standards.
• Bilingualism (French / English) is required for some positions.

Responsibilities

• Lead execution of activities to support strategic priorities and efficiency of product flow.
• Coach and provide feedback to Customer Experience Representatives.
• Ensure health and safety of employees and customers.

Skills

Problem Management

Process Improvement

Business Management

Project Management

Leadership Experience

Job description

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the stores visual merchandising activities ensuring our customers can shop easily with or without assistance and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement growth and development.

WHAT YOULL DO : Functional

• Lead execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes
• Lead execution of D2F process and visual operations reacting to sell-through and continual focus on the flow of goods to the sales floor and Back of House (BOH) set up
• Lead execution of markdown process promotional set-up and sell-through
• Lead execution of changeover and visual assessment action plans
• Maintain visual propping signage and acrylics
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Embrace and champion technology that creates high tech and high touch solutions for Indigos customers
• Proactively identify and anticipate customer expectations and needs
• Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
• Open and close store as well as responsibility for managing sales floor
• Ensure health and safety of employees and customers is top priority

People

• Support the building of strong teams by participating in hiring activities training new hires and cross-training current team
• Support development of talent by providing feedback on team performance to managers
• Collaborate with others to drive flexible and just in time solutions
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigos beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
• Embrace champion and influence change through your team and / or the organization

Qualifications : WHO YOU ARE :

• 1-2 years of experience in a customer service merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Knowledge of provincial health and safety standards
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize plan and execute while being agile
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule including evenings weekends and holidays
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Bilingualism (French / English) is required for all positions in Qubec

Additional Information :

At Indigo we are committed to our communities our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds experiences and perspectives. We believe that you in all your uniqueness belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Remote Work : Employment Type :

Full-time

Key Skills

Problem Management,ISO 9001,Process Improvement,Warehouse Experience,Business Management,Project Leadership,IT Service Management,Project Management,Strategic Planning,DoD Experience,Clamp Truck,Leadership Experience

Experience : years

Vacancy : 1

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