Product Operations Leader

Indigo; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Product Operations Leader to drive efficient product flow and enhance customer experiences. In this dynamic role, you will lead the execution of visual merchandising and operational strategies, ensuring that products are displayed effectively and sold at optimal margins. You will also foster a positive team culture, providing coaching and support to enhance employee engagement. This is an exciting opportunity to be part of a vibrant retail environment that values creativity, diversity, and community impact. If you are passionate about retail and customer service, this role could be the perfect fit for you.

Qualifications

• 1-2 years of experience in customer service or operations roles.
• Ability to prioritize, plan, and execute tasks effectively.

Responsibilities

• Lead execution of product flow processes and visual merchandising.
• Coach Customer Experience Representatives for operational excellence.

Skills

Customer Service

Merchandising

Operations Management

Leadership

Agility

Bilingualism (French/English)

Education

High School Diploma

Relevant Experience

Job description

Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We Play By The Following Rules

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description
The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.

What You'll Do

• Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
• Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
• Lead execution of markdown process, promotional set-up, and sell-through
• Lead execution of changeover and visual assessment action plans
• Maintain visual propping, signage, and acrylics
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs
• Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
• Open and close store as well as responsibility for managing sales floor
• Ensure health and safety of employees and customers is top priority

People

• Support the building of strong teams by participating in hiring activities, training new hires, and cross-training current team
• Support development of talent by providing feedback on team performance to managers
• Collaborate with others to drive flexible and just in time solutions
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

Qualifications
WHO YOU ARE:

• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Knowledge of provincial health and safety standards
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Québec

Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [e-mail] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Retail