Product Operations Coordinator

Z953; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading media and technology company in Montreal is hiring a Product Operations Coordinator to streamline product development processes. You will be responsible for managing product documentation and collaborating with cross-functional teams to ensure operational excellence. Ideal candidates will have 3-5 years of relevant experience, particularly in a SaaS environment, and strong analytical skills. The role offers a hybrid work policy and various employee perks.

Benefits

Share purchase plan

Access to virtual healthcare

Stingray café with breakfasts

Free fitness classes

Private nutrition advising

Free language classes

Summer hours

Social events

Qualifications

• 3-5 years of experience in product operations or project management, preferably in a SaaS or technology company.
• Proven experience in documentation management and creation.
• Experience with pricing and billing systems is highly desirable.

Responsibilities

• Streamline product development processes and ensure operational excellence.
• Develop and maintain product documentation.
• Monitor and report on key product operations metrics.

Skills

Product operations experience

Project management

Market research

Analytical skills

Tools

Jira

Salesforce

Recurly

Stripe

Job description

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

As a Product Operations Coordinator at Stingray, you will play a crucial role in streamlining our product development processes and ensuring operational excellence.

• Develop and maintain comprehensive product documentation, including internal guides, FAQs, and training materials.
• Collaborate with the marketing team to create and refine marketing one-pagers and other sales enablement collateral.
• Manage and optimize our pricing and subscription management tools (e.g., Recurly, Stripe), ensuring accurate billing and revenue recognition.
• Support the product team with market research activities, including competitive analysis, customer surveys, and industry trend identification.
• Implement and manage tools and processes to improve product team efficiency and communication.
• Work closely with product managers, engineering, sales, and marketing teams to support smooth product launches and lifecycle management.
• Monitor and report on key product operations metrics, identifying areas for improvement.
• Facilitate cross-functional alignment on product-related initiatives and timelines.

Experience:

• 3-5 years of experience in product operations, product management, project management, or a similar role, preferably in a SaaS or technology company.
• Proven experience in creating and managing documentation.
• Experience working with pricing and billing systems (e.g., Recurly, Stripe, Chargebee) is highly desirable.
• Demonstrated ability to conduct market research and competitive analysis.

Technical Skills:

• Proficiency with project management software (e.g., Jira, Wrike, Trello).
• Familiarity with CRM systems (e.g., Salesforce).
• Strong analytical skills and experience with data analysis tools.

Nice-to-haves

• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills, with an ability to articulate complex concepts clearly.
• Proactive problem-solver with a keen eye for detail.
• Ability to work effectively in a fast-paced, collaborative environment.
• Experience in the media, music, or entertainment industry is a plus.

Life at Stingray

• A cool office in Montreal & a h ybrid workpolicy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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