Product Operations Associate

Caseware; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fintech company in Toronto seeks a Product Operations Associate to enhance team effectiveness and implement process improvements. This full-time, on-site position invites motivated individuals eager to grow and tackle challenges. Ideal candidates have a relevant Bachelor's degree and strong analytical and communication skills, with a passion for technology and AI. Competitive compensation and flexible work options are offered.

Benefits

Flexible work options

Generous time-off policies

Health insurance

Retirement plans

Qualifications

• Motivated and eager to grow.
• Comfortable with sophisticated tools.
• Data-oriented mindset.
• High reliability in managing tasks.

Responsibilities

• Identify and implement process improvements.
• Engage with stakeholders for feedback.
• Champion the adoption of new technologies.
• Monitor and analyze key metrics.
• Collaborate with Product Managers and teams.

Skills

Reliability

Analytical skills

Communication skills

Motivation

Education

Bachelor's degree in Commerce, Business Administration, or a related field

Job description

Caseware is one of Canada's original Fintech companies, leading the global audit and accounting software industry for over 30 years with more than 500,000 users across 130 countries, available in 16 languages. Over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles.

We are seeking a high-potential, driven, and intellectually curious Product Operations Associate to join our dynamic team. This is an ideal opportunity for someone early in their career looking to make a significant impact in a fast-paced environment. You will work alongside seasoned product leaders to enhance team effectiveness, improve processes, adopt new technologies, and foster a high-performing product culture.

This role is perfect for someone willing to engage in technical and routine tasks to unlock efficiency and innovation. If you're sharp, proactive, eager to learn, and contribute, we want to hear from you.

This is a full-time, permanent position.

Location: On-site at our Toronto office located at 351 King Street East, Toronto, Ontario, working five days a week.

What you will be doing:

1. Identify and implement process improvements to streamline workflows, boost efficiency, and foster productivity.
2. Engage with stakeholders to gather feedback, analyze findings, and iterate on process and tooling improvements.
3. Champion the adoption of new technologies, especially in AI and automation, emphasizing experimentation.
4. Monitor, track, and analyze key metrics, presenting insights to inform decisions.
5. Collaborate with Product Managers and cross-functional teams across global offices, ensuring clear communication and alignment.
6. Support various initiatives, ensuring work is organized, documented, and effectively executed.
7. Assist in holistic portfolio management analysis.
8. Coordinate and facilitate team meetings, events, and off-sites to enhance collaboration.

What you will bring:

1. Motivated, reliable, eager to grow, and ready to tackle challenges and learn quickly.
2. Comfortable with sophisticated tools and capable of building automations and workflows.
3. Bachelor's degree in Commerce, Business Administration, or a related field.
4. A strong interest in AI and readiness to experiment with new tools and technologies.
5. High reliability in managing critical tasks with a proactive approach.
6. Highly organized, capable of managing multiple priorities effectively.
7. Data-oriented mindset, comfortable analyzing metrics and presenting findings clearly.
8. Exceptional communication skills, capable of engaging across all organizational levels and with global teams.

What's in it for you:

We work with cutting-edge technology in accounting and financial reporting, continuously pushing boundaries to create impactful solutions. We value collaboration, idea sharing, and a supportive, inclusive team environment. We offer flexible work options, remote opportunities, and generous time-off policies to promote work-life balance. Our compensation package is competitive, including salary, health insurance, and retirement plans. Your work will directly influence how clients manage financial processes and drive success. We celebrate achievement through recognition programs, bonuses, and career growth opportunities. Additionally, you'll have the chance to work on international projects with a diverse global team.

About Caseware:

Our products are meticulously designed for accounting firms, corporations, and teams, fostering collaboration and innovation in audit, financial reporting, and data analytics. With a strategic investment from Hg Capital in 2020, we are entering a major growth phase, focusing on our people and products. We value diversity and inclusivity, welcoming candidates from all backgrounds. For accommodations or questions, contact our People Operations team via email.

Background Check:

Successful candidates will undergo a background check, including identity verification and criminal record check. Executives and senior managers will also undergo a soft credit check. Candidates in the Netherlands and Germany are excluded from background checks.

Security and Fraud:

All legitimate communication will come from official email addresses ending in @ and listed on our website. We will never ask for payment or financial information. Be cautious of unsolicited offers.

Required Experience:

Business, Information Management, Accounting, Corporate Risk Management, Faculty, JMS

Employment Type: Full-Time

Experience: 0-2 years

Vacancy: 1