Product Manager (Salesforce)

Tbwa Chiat/Day Inc; Montreal; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Product Manager to join their dynamic Global Information Systems Team. This role involves leveraging best practices to understand internal customer needs and translating them into actionable directives. You will manage stakeholder relationships, facilitate agile development processes, and contribute to optimizing business performance. The company prides itself on its flexible work environment and offers genuine career opportunities. Join a team that values innovation and collaboration, and make a significant impact on the organization's success while enjoying a range of attractive benefits.

Benefits

Lightspeed share scheme

Unlimited paid time off policy

Health and wellness benefit of $500 per year

Mental health online platform and counseling

Paid leave for new parents

Paid certifications

Qualifications

• Experience in SaaS implementations and managing complex projects.
• Ability to translate business needs into technical requirements.

Responsibilities

• Build relationships and manage stakeholders effectively.
• Facilitate development of new business processes and optimizations.

Skills

Product Management

Project Management

Business Analysis

Salesforce

Agile Methodologies

Stakeholder Management

Organizational Skills

Education

Salesforce Certification

Scrum Master Certification

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Product Manager (Salesforce) to join our Global Information Systems Team. You will be responsible for leveraging best practices, understanding internal customer needs, translating them into clear, actionable direction and working hand-in-hand with development as the voice of the business.

What you’ll be doing:

• Building trusted relationships and managing stakeholders;
• Understanding and documenting business processes, requirements, scenarios, pain points;
• Facilitating in developing new business processes and identifying areas for optimization;
• Analyze and propose new solutions to improve business performance;
• Translating business requirements into instructions for technical teams to execute, and clarifying any issues throughout the development process;
• Managing the agile development process, including sprint and release planning, user acceptance testing, and other related ceremonies;
• Change management, including the development of training materials, communication plans, launch schedules;
• Cross-functional collaboration with various product & technology teams, corporate data, Go-To-Market;
• Contribute to the overall management and development of the IS Product Management Practice, by continuously working to establish best practices and improve ways of working.

What you need to bring:

We’re a team of 100+ people located all over the globe (Canada, USA, EMEA, APAC). Our team is responsible for ensuring everyone across the organization has the tools and systems in place to effectively do their jobs.

We're looking for a candidate who has experience with the following:

• Demonstrated Product Management, Project Management and/or Business Analysis in SaaS implementations;
• An impressive ability to translate between business and technical stakeholders;
• Intermediate knowledge of standard Salesforce features;
• Proven success managing complex projects across multiple functional groups;
• Usage of Agile Methodologies such as scrum;
• Proven ability to drive decisions, positively influence other team members, and thrive in an entrepreneurial environment;
• Strong organizational skills with a demonstrated ability to pivot and reprioritize across multiple projects;
• Demonstrated abilities in leading design workshops, proposing solutions and building corresponding artifacts;
• Salesforce and Scrum Master certification preferred.

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners);
• Unlimited paid time off policy;
• Health and wellness benefit of $500 per year;
• Mental health online platform and counseling & coaching services;
• Paid leave and assistance for new parents;
• Paid certifications;

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.