Product Manager - Sales & Support Analytics

Fivetran, Inc.; Old Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a dynamic Product Manager to lead the connectors team. In this role, you will drive the vision and strategy for the Sales and Support use case, ensuring that analysts can access and utilize data effectively. You will collaborate with engineering and operations teams to deliver top-quality data products that empower users to make informed decisions. This position offers a unique opportunity to shape the future of data accessibility in a company that values diversity and inclusion. If you are passionate about data and ready to make an impact, this is the role for you.

Benefits

100% employer-paid medical insurance

Generous paid time-off policy

Professional development opportunities

Company virtual happy hours

Monthly cell phone stipend

Mental health support platform

Qualifications

• Proven track record of shipping data products with measurable results.
• Ability to develop deep customer empathy and solve problems.

Responsibilities

• Manage product portfolio and strategic decisions for growth.
• Collaborate with engineering teams to deliver high-quality data.

Skills

Data Product Management

Customer Empathy

Analytical Skills

Collaboration

Interpersonal Skills

Technical Acumen

Tools

SQL

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

As a product manager for the connectors team, you will share ownership over the Sales and Support use case at Fivetran. Your vision, execution, and collaboration towards business-critical goals creates successful products that make analysts more productive and look like superheroes to their teams.

This is an individual contributor role based out of our Toronto office in Canada. The successful candidate must be able to work with overlap with US EST and PST time zones.

What You'll Do

• Manage a portfolio of products and contribute to strategic decisions on growing and improving that portfolio, including optimizing revenue.
• Build the vision, strategy and roadmap for the Sales & Support use case.
• Learn what questions analysts are trying to answer, decide what data sources they need and design great data schemas to drive analytical success.
• Ensure we prioritize the most important product improvements.
• Collaborate with analytics to create reporting and ad hoc analysis using the data available and in collaboration with our key business partners.
• Work directly with multiple engineering teams and our operations teams to ensure Fivetran is delivering the highest quality data possible.
• Work closely with Technical Product Owners assigned to services in your use case to ensure correct prioritization of feature projects and product improvements in your area.
• Your guiding metric will be the Revenue Weighted Usage of your portfolio of products.

Skills We're Looking For

• To be successful at this role, you will possess the following traits/experience:
• Proven track record of shipping data products that deliver measurable results.
• Proven ability to develop deep customer empathy and articulate customer problems.
• Demonstrated experience using data and analytical abilities to help solve problems and make decisions.
• Demonstrated experience performing deep data analyses for your product area.
• Demonstrated ability to effectively collaborate with a talented team of engineers and designers.
• Excellent written and verbal interpersonal skills with a confirmed ability to influence partners.
• High technical and analytical acumen.

Bonus Skills

• Advanced experience with SQL.
• Experience in product management or product ownership.
• Experience as a data analyst, data engineer, data scientist, or software engineer.
• Familiarity with leading user research discussions.
• History of working in a high-growth company.

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.