Product Manager - Payments - Vice President

J.P. Morgan; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading financial institution seeks a Product Manager for Chase Payment Solutions to innovate and manage the product life cycle for SMBs in Canada. This role involves leading product strategy, collaborating with cross-functional teams, and ensuring high-quality product delivery that meets customer needs. Ideal candidates will have expertise in the Canadian POS domain and a proven track record in product management.

Qualifications

• 5+ years of experience in product management or relevant domain.
• Advanced knowledge of product development life cycle.
• Proven ability to lead product life cycle activities.

Responsibilities

• Leads expansion of the Chase Point of Sale (CPOS) system in Canada.
• Develops product strategy and vision to deliver customer value.
• Manages market research to integrate customer solutions into product roadmap.

Skills

Expertise in Canadian Point of Sale (POS)

Product management

Data analytics

Collaboration

Detail-oriented

Education

Bachelors Degree

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase Payment Solutions for SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Leads the expansion of the proprietary Chase Point of Sale (CPOS) system in Canada to grow the SMB line of business
• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Proactively monitors the market and competitive landscape to lead the positioning of CPOS as the go-to platform for SMBs in Canada
• Awareness of changing regulatory and compliance requirements to ensure the CPOS ecosystem makes proactive changes on behalf of the merchant

Required qualifications, capabilities, and skills

• Expertise in the Canadian Point of Sale (POS) domain across hardware, software, payment processing, and Canadian specific regulations and best practices
• Successfully launched POS solutions across multiple provinces and territories in Canada
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Skilled collaborator that can successfully run a large-scale program and influence multiple teams towards a common goal
• Detail-oriented and a methodical thinker that can motivate squads to execute as a high-performing team

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with platform and user experience migrations
• Bachelors Degree