Product Manager New Mississauga, Ontario, Canada

Upshop; Mississauga; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

Upshop is seeking a Product Manager to help define, build, and deliver product capabilities within Upshop’s retail operations platform. You will partner with engineering, design, data, and customer-facing teams to develop solutions that improve retailer efficiency, reduce waste, and drive profitability.

You will work directly with customers and internal stakeholders to translate operational challenges into clear product requirements and priorities in a SaaS environment with APIs, integrations,

Qualifications

• Bachelors degree in business, technology, engineering, or related field
• 36+ years in product management or related roles
• Experience in SaaS or enterprise software environments
• Experience collaborating with engineering in an agile environment
• Strong communication and stakeholder management skills
• Translate customer and business needs into clear product requirements

Responsibilities

• Contribute to product strategy and roadmap initiatives
• Identify opportunities from customer feedback, operational challenges, and market trends
• Define product priorities aligned with company objectives
• Develop product requirements, use cases, and user stories
• Partner with engineering and UX to design and deliver new capabilities
• Participate in agile processes (sprint planning, backlog grooming, release planning)
• Ensure features meet functional, usability, and scalability requirements
• Support testing, validation, and product launches
• Engage with customers to understand workflows and needs
• Gather insights from sales and customer success to inform decisions
• Represent customer needs in product development

Skills

Bachelors degree

PM experience

SaaS

Agile

Communication

Requirements

APIs

Cross-functional

Education

Bachelors degree in business/tech/engineering

Tools

APIs

SaaS platforms

Product tools

Job description

Upshopis seeking a Product Manager responsible for helping define, build, and deliver product capabilities withinUpshop’sretail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.

The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.

The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.

Key Responsibilities

• Contribute to the development and execution of product strategy and roadmap initiatives
• Identifyproduct opportunities based on customer feedback, operational challenges, and market trends
• Define product priorities aligned with company objectives
• Develop product requirements, use cases, and user stories

Product Development & Delivery

• Partner with engineering and UX teams to design and deliver new product capabilities
• Participate in agile development processes including sprint planning, backlog grooming, and release planning
• Ensure product features meet functional, usability, and scalability requirements
• Support testing, validation, and product launch activities
• Engage directly with customers to understand operational workflows and product needs
• Conduct customer interviews, feedback sessions, and discovery activities
• Gather insights from sales and customer success teams to inform product decisions
• Represent customer needs within the product development process

Technical Collaboration

• Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities
• Translate business and operational requirements into technical product specifications
• Support integration requirements with retailer systems and third-party solutions

Cross-Functional Collaboration

• Partner with engineering, UX, data science, revenue, and customer success teams
• Support go-to-market readiness for new product releases
• Communicate product updates and priorities across internal stakeholders

Qualifications

Required

• Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)
• 3-6+ years of experience in product management or product-related roles
• Experience working in SaaS or enterprise software environments
• Experience collaborating with engineering teams in an agile product development environment
• Strong communicationand stakeholder management skills
• Ability to translate customer and business needs into clear product requirements

Technical Knowledge

• Working knowledge of APIs, integrations, and modern SaaS platform architecture
• Ability to collaborate effectively with engineering teams on technical product features
• Familiarity with product management tools and agile workflows
• Familiarity with AI-enabled tooling and emerging AI capabilities , including the ability to evaluate opportunities for AI-driven features within SaaS products.

Preferred Experience

• Experience in grocery retail, food service, supply chain, or store operations technology
• Familiarity with AI-enabled tools, automation technologies, or predictive analytics
• Customer focus and empathy for operational users
• Analytical and problem-solving skills
• Cross-functional collaboration
• Strategic thinking and prioritization
• Communication and stakeholder management

Working Relationships

This role collaborates closely with:

• UX / Product Design
• Data Science
• Customer Success

The estimated pay ranges for this role are as follows:

• $100,000 - 130,000 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.