Product Manager (KYB)

Trulioo; Toronto; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement plans with company match

Paid time off

Parental leave

Annual education & training stipend

Wellness workshops

Job summary

Trulioo, located in Toronto, is hiring a Product Manager to drive the strategy for our Business Verification product, empowering businesses to onboard smoothly on a global scale. This role requires strong product management experience, technical fluency, and the ability to lead cross-functional teams to launch innovative solutions.

We offer a flexible hybrid work environment, comprehensive benefits, and an emphasis on employee wellness and community inclusiveness.

Qualifications

• 5+ years in product management with measurable outcomes.
• Experience with API specifications and platform architecture.
• Define metrics and use data for prioritization.
• Regular engagement with customers to gather feedback.
• Experience with enterprise selling motions.

Responsibilities

• Develop strategy and roadmap for KYB capabilities.
• Conduct customer discovery for enterprise onboarding.
• Perform market and competitive analysis.
• Work with engineering to define technical requirements.
• Launch new products with cross-functional teams.
• Define success metrics for product features.

Skills

Product management

Technical fluency

Analytical rigor

Customer discovery

Go-to-market experience

Stakeholder management

AI fluency

Clear written communication

Job description

Position Summary:

Trulioo verifies businesses and the people behind them at global scale. Our Business Verification (KYB) product is the system enterprises and high-growth companies trust to onboard merchants, meet regulatory needs, and stop bad actors before they enter the platform – across 195+ countries, with the data, document, and watchlist coverage to back it.

We're hiring a Product Manager to own the strategy and roadmap for a core area of KYB – setting direction, leading discovery, and shipping new product classes that change how fast and how confidently our customers can onboard a business anywhere in the world. You’ll have a point of view on where KYB goes next, defend it with evidence, and change it when the evidence says otherwise. We need a strategic operator who can take new capabilities from concept to launch, adoption, and revenue-generating.

What You’ll Be Doing:

• Strategy and roadmap for key KYB capabilities – including the prioritization trade-offs, the bets we’re making, and the work we’re explicitly not doing.
• Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans.
• Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented.
• Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale.
• New product launches end‑to‑end – partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers.
• Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction.

What You’ll Bring:

• 5+ years in product management, with a track record of shipping work that moved measurable business or customer outcomes.
• Technical fluency – comfortable specifying API behavior, reasoning about platform and data architecture tradeoffs, and engaging with engineers as a peer on scope, edge cases, and build‑vs‑buy decisions.
• Analytical rigor – defining the right metrics, instrumenting learning loops, and using data to drive prioritization decisions.
• Customer discovery – regularly talking to customers and internal teams, synthesizing qualitative and quantitative signals, and separating urgent asks from durable product opportunities.
• Go‑to‑market experience taking new products from concept through launch with sales, marketing, and CS – ideally including enterprise selling motions.
• Stakeholder management and influence without authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including driving durable alignment on difficult trade‑offs.
• AI fluency as a default – you use modern AI tools to accelerate research, drafting, prototyping, and engineering communication.
• Clear written communication – your strategy docs and PRDs should require minimal interpretation.

Nice to Have:

• Background in KYB/KYC/AML, merchant onboarding, identity verification, risk, RegTech, financial services, payments, or e‑commerce platforms.
• Experience shipping AI‑powered features, including evaluation methodology and reasoning about non‑deterministic outputs.
• Experience with global product surfaces – multi‑jurisdiction compliance, localization, or international data sourcing.

What We Offer:

• Comprehensive Benefits: We provide a robust benefits package for full‑time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on‑site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well‑being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

While you don’t need to see yourself fully reflected in every job requirement listed above, we encourage you to reach out and apply. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time‑to‑time emergencies happen and you may need to reschedule an interview – we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.