Product Manager - Entry & SafeTix Core

Ticketmaster; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join Ticketmaster as a Product Manager for the Entry & SafeTix core team. You'll be responsible for building secure access solutions for live events, ensuring a seamless fan experience. This role involves strategy, analysis, and collaboration with various stakeholders in a dynamic environment.

Qualifications

• 3+ years product management experience, ideally in a technical capacity.
• Demonstrable knowledge of enterprise-grade software development architectures.

Responsibilities

• Lead product strategy and roadmap for SafeTix product space.
• Collaborate on go-to-market plans and activities for products/features.

Skills

Communication

Critical Thinking

Data Analysis

Education

Bachelor's Degree

Tools

Agile Methodologies

Enterprise Software

Job description

Job Summary:

Job Description

Product Manager – Entry & SafeTix core

Division: Ticketmaster

Reports to: Director – TM1 Entry & SafeTix

Status: Full-Time

THE TEAM

Imagine being at the forefront of ensuring secure and seamless access to millions of live events worldwide. At Ticketmaster, the Entry and SafeTix Team isn't just about gates and scanners – we are the architects of trust, the digital guardians who empower fans to experience the magic of live entertainment without a hitch.

THE JOB

Be a Guardian of Access in a World of Live Events: Join Our Ticketmaster Access Control Team!

You'll be instrumental in building and maintaining the robust security infrastructure that protects our platform and our users. This is a dynamic environment where you'll tackle exciting growth challenges as we scale our operations worldwide and integrate with an ever-expanding ecosystem of hardware partners through our APIs.

Your work will directly impact the fan experience, ensuring that every ticket scanned is a secure and valid gateway to unforgettable moments. If you're passionate about security, driven by data and innovation, and thrive in a fast-paced environment where your contributions make a real difference on a global scale, this is your stage!

WHAT YOU WILL BE DOING

1. Lead, socialize and evangelize the product strategy and roadmap for our SafeTix product space to leaders, stakeholders, and collaborators.
2. Perform business analysis, competitive research and client interviews to understand the needs, concerns, needs and aspirations of Ticketmaster’s enterprise clients globally.
3. Work with developers and designers, propose and drive implementation of the experience, frameworks, services and components that drive measurable and sustained business value for Ticketmaster and our enterprise clients.
4. Understand and discuss concepts, and propose new product ideas with non-technical and technical employees.
5. Establish OKRs for your product portfolio; continuously analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
6. Transform business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models, functional prototypes and other development artifacts that guide your team from whiteboard to web.
7. Collaborate on go-to-market plans and activities for your products/features.
8. Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
9. Perform User Acceptance tests prior to release to ensure customer and business needs are satisfied throughout the product lifecycle.
10. Be the internal and external champion and subject matter expert for your products and their features, communicating your team’s status and roadmap to stakeholders and customers.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

1. 3+ years product management experience, ideally in a technical product management capacity. B2B2C experience is an advantage.
2. Experience developing or integrating with B2B, eCommerce or enterprise tooling platforms or services, and customer service or support applications.
3. Demonstrable knowledge of enterprise-grade software development architectures, frameworks, languages, protocols, methodologies, and tools. No prior coding experience is required but proven ability to develop rapid prototypes and understand/discuss architectural tradeoffs with highly technical teammates is highly desired.
4. Excellent presentation, interpersonal and written communication skills in English.
5. Experience in working cross-functionally, globally with multiple stakeholders.
6. Hands-on experience juggling multiple product workstreams in a fast-paced environment and prioritizing your to-do list as well as your design and developer partners.
7. Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization packed with world-class engineers.

YOU (BEHAVIOURAL SKILLS)

1. Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally).
2. Ability to earn trust and develop relationships and partnerships with internal and external team members.
3. Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting.
4. Exceptional quantitative data analysis, critical thinking skills and an ability to spot trends and derive actionable conclusions from sparse datasets.
5. Holistic thinker who connects dots across domains.
6. Broad expertise in business problems and system solutions; B2B, SaaS or Enterprise design experience is a plus.
7. Detail-oriented with strong time management and organizational skills.
8. Strong problem solving and critical thinking skills.
9. Ability to manage competing priorities with little supervision.
10. Flexible and responsive to changing situations.
11. Self-motivated with a results-oriented focus.

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to live events they love. As the largest ticket marketplace and provider of enterprise tools for live entertainment, we are uniquely positioned to deliver on this vision.

We foster an inclusive, passionate, and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment and want to help millions of fans experience it, we want to hear from you.

Our values include:

• Reliability: We understand fans and clients rely on us for their live event experiences, and we rely on each other to make it happen.
• Teamwork: We believe success is best achieved as a team.
• Integrity: We uphold the highest moral and ethical standards.
• Belonging: We build a culture where everyone can be authentic, heard, and thrive.

Equal Opportunity

We are committed to diversity and inclusion. We encourage applications from all backgrounds and provide accommodations for applicants with disabilities. For assistance, contact [e-mail].