Product Manager, Digital Health (14 month contract)

myview; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Loblaw Digital in Downtown Toronto is seeking a Product Manager for Digital Health to shape digital experiences that improve access to care for Canadians.

You will own patient booking experiences, drive strategy, and lead discovery with Engineering, Design and analytics teams to deliver measurable impact.

This is a 14-month contract opportunity with benefits, offering collaboration across pharmacy and PC Health ecosystems and opportunities to influence the Canadian healthcare journey.

Qualifications

• 3-5 years product management experience in digital health or healthcare
• Experience owning digital product capabilities from discovery through delivery
• Strong product judgment balancing customer needs and business objectives
• Experience with agile product development and cross-functional teams
• Excellent communication and stakeholder management skills
• Familiarity with CMS, booking platforms or other transactional digital experiences is a plus
• Proficiency with analytics platforms is an asset

Responsibilities

• Own and evolve patient booking experiences meeting patient and pharmacy needs
• Contribute to product strategy and roadmap from insights and priorities
• Lead product discovery and delivery with Engineering, Design and partners
• Identify opportunities to improve patient acquisition, booking conversions and access to services
• Partner with pharmacy and healthcare teams to develop digital solutions
• Configure and manage content in the CMS for booking software
• Manage product backlogs and prioritize enhancements to ensure timely delivery of high-value initiatives

Skills

Product Management

Agile methodologies

Stakeholder management

Data-driven decisions

Jira

Confluence

Analytics platforms

Education

Post-secondary education in Business/Health/Technology

Tools

Jira

Confluence

CMS for booking software

Job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy and apparel spaces, and we're only just getting started.

Why is this role important?

We are looking for a Product Manager, Digital Health to help shape and deliver digital experiences that make healthcare more accessible and easier to navigate for Canadians.

Reporting to the Director, Product Management, Digital Health, this role will own and advance key product capabilities across our pharmacy and PC Health digital ecosystem, with a focus on patient booking experiences, healthcare services and strategic digital health initiatives. The Product Manager will work closely with business stakeholders, technology, design, analytics and external partners to identify patient needs, define product opportunities and deliver solutions that improve access to care, patient engagement and business outcomes.

This is a 14 month contract opportunity

What You'll Do

• Own and evolve key patient booking experiences and capabilities, ensuring they meet patient and pharmacy needs.
• Contribute to the product strategy and roadmap, translating customer insights, business priorities and performance data into clear product requirements and priorities.
• Lead product discovery and delivery, working closely with Engineering, Design and cross-functional partners to bring new capabilities and enhancements to market.
• Identify opportunities to improve patient acquisition, booking conversion, engagement and access to healthcare services across pharmacy and PC Health.
• Partner with pharmacy and healthcare business teams to develop digital solutions that support existing services and enable new opportunities.
• Responsible for managing pharmacy services offerings by configuring and managing content in the CMS for booking software
• Manage relationships with key business and vendor partners, aligning stakeholders on product priorities, requirements and delivery.
• Define and monitor product performance metrics, using data, experimentation and customer feedback to inform decisions and measure impact.
• Manage product backlogs, prioritize enhancements and resolve trade-offs to ensure timely delivery of high‑value initiatives.

What You'll Need

• 3-5 years of Product Management experience, ideally in digital health, healthcare, pharmacy or consumer-facing digital products.
• Demonstrated experience owning digital product capabilities from discovery through delivery and ongoing optimization.
• Strong product judgment, with the ability to balance customer needs, business objectives and technical considerations.
• Experience working closely with Engineering, Design and cross-functional teams in an agile product development environment.
• Strong analytical skills and experience using product data, customer insights and performance metrics to drive decisions.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships across business and technology teams.
• Ability to manage competing priorities, navigate ambiguity and drive progress in a fast-paced environment.
• Familiarity with healthcare services, patient experiences and the Canadian healthcare ecosystem is an asset.
• Experience with content management systems, booking platforms or other transactional digital experiences is an asset.
• Proficiency with tools such as Jira, Confluence and analytics platforms is an asset.
• Post-secondary education in Business, Health Sciences, Technology or a related field, or equivalent practical experience.

How You'll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we'll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Employment Type

Full time

Type of Role

Temporary with Benefits (Fixed Term)

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Cond