Product Manager, Credit Card Applications

Rogers Communications, Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading organization in the telecommunications and media industry is seeking a Product Manager for Credit Card Applications at Rogers Bank. The position emphasizes innovation in financial services and involves overseeing all aspects of product development, working closely with cross-functional teams to enhance customer experiences. This full-time opportunity requires proven product management expertise and a strong focus on utilizing data analytics for product strategy.

Benefits

Donation matching

Paid time off for volunteering

Leadership development

Mentorship programs

Coaching programs

Qualifications

• 6+ years in product management across a full product lifecycle.
• Experience in FinTech or Financial Services preferred.
• Demonstrated proficiency with web data analytics tools.

Responsibilities

• Drive all stages of product development from conceptualization to delivery.
• Collaborate with UX teams to validate assumptions and drive experiments.
• Gather requirements and manage product backlog effectively.

Skills

Analytical Skills

Customer-Centric Approach

Agile Principles

Communication Skills

Entrepreneurial Mindset

Collaborative Leadership

Education

Bachelor’s degree or equivalent experience

Tools

Adobe Analytics

Dynatrace

Job description

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Product Manager, Credit Card Applications

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

At Rogers Bank, we're transforming our credit card acquisition platforms to create seamless digital experiences centered around our customers. With visionary leadership and a commitment to innovation and transformation, we aim to provide each member of our team with the autonomy to expertly craft their products. As a Product Manager – Credit Card Applications, you'll play a pivotal role in driving all stages of the process, from conceptualization to delivery, feature implementation, and optimization.

You'll take ownership of your product's key performance indicators (KPIs), manage your product backlog, and lead a multidisciplinary product team consisting of full-stack developers, back-end engineers, QA testers, designers, data analysts, and solution managers. You will also partner with Bank cross-functional teams including Credit Card products, Credit Risk, Finance, Marketing, Sales, Fraud, Technology, Operations & Data Analytics, and other Line of Business stakeholders from Wireless, Residential & Digital teams for prioritizing your roadmap based on business and customer needs.

What you'll do :

• Challenge conventional approaches within the business, driving innovative solutions by thinking “outside the box” and ensuring best-in-class solution designs. Encourage and lead experimentation to measure and implement integrated, proven solutions across different customer segments.
• Collaborate closely with the business and UX teams to research and validate assumptions, keeping our customers at the forefront by conducting experiments and analyzing results.
• Actively engage in all agile ceremonies, ensuring delivery viability while optimizing the customer experience.
• Maintain constant communication and convey the product vision effectively within your team and across the company.
• Gather requirements, oversee design work, write, and prioritize user stories, and manage your team as a startup within a larger corporation.
• Develop and execute go-to-market plans for new features.
• Identify market opportunities and contribute to both the product vision and business strategy.
• Regularly meet with stakeholders from sales, marketing, credit risk, fraud, data, engineering, and other Rogers Bank departments to gather requirements and update on the progress of new product releases.
• Collect post-launch data and feedback, swiftly incorporating insights to adapt the product.
• Invest in systems and processes alongside your team to establish world-class best practices.

What you have :

• 6+ years of product management experience, overseeing at least one entire product development cycle from concept to launch, particularly through agile methodologies.
• Previous experience in the FinTech and / or Financial Services industry.
• A customer-centric approach, consistently validating assumptions against genuine customer feedback and data.
• Experience with web data analytics tools - Adobe Analytics and Application monitoring tools - Dynatrace.
• Demonstrated success in leading complex strategic and operational initiatives, navigating technical, operational, legal / policy, and business issues.
• Strong analytical skills with an adeptness for understanding and leveraging data to evolve Rogers Bank's product roadmap.
• Entrepreneurial mindset, adaptable to change, eager to learn, proactive in action, resilient in the face of failure, and persistent in making an impact.
• Bold, tenacious, unafraid to challenge the status quo, supported by facts, data, and empirical research.
• Exceptional communication skills, capable of engaging storytelling that unites individuals toward a shared vision.
• Proven experience in facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and enhancing transparency.
• Demonstrated proficiency in implementing and executing Agile principles.
• Strong focus on technology and design, with a comprehensive understanding of the development process and overall UX / UI.
• Willingness to be humble, admit areas of uncertainty, ask questions, and an eagerness to learn.
• Experience in digital architecture, Front-end technologies, Backend applications, and Cloud-based systems is an asset.
• Certified Scrum Product Owner designation is an asset.
• A drive to remain continuously motivated and excited about tackling new challenges.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location : 1 Mount Pleasant (083), Toronto, ON

Travel Requirements : None

Posting Category / Function : Banking & Operations

Requisition ID : 301096

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes : Rogers Bank

Being a Rogers team member comes with some great perks & benefits including :

• Donation matching
• Paid time off for volunteering
• Leadership development, Mentorship, and Coaching programs
• available for full-time and part-time permanent employees, some restrictions apply

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