Product Manager, Burlington Digital Services (Strategic Portfolio)

City of Burlington; Burlington; Hybrid; CAD 110,000 - 139,000; Full time

Job summary

A municipal government in Canada seeks a Product Manager to support the CIO in delivering high-impact digital initiatives. The role involves leading product management efforts, collaborating with stakeholders, and managing vendor relationships. Candidates should possess a relevant degree and experience in technology initiatives, ideally within the public sector. Flexibility in work arrangements is offered, with a hybrid work model encouraged.

Benefits

Flexible working hours

Great pension and benefits package

Opportunities for learning and growth

Qualifications

• 5+ years of experience in delivering digital products.
• Demonstrated experience in product and portfolio management.
• Proven ability to work with executive leadership.

Responsibilities

• Support the CIO in strategic product delivery.
• Drive adoption and alignment with business objectives.
• Manage vendor relationships effectively.

Skills

Leadership

Product Management

Agile Methodologies

Stakeholder Management

Vendor Management

Strategic Planning

Education

University degree in a relevant field

Certifications (PMP, PMI-ACP)

Tools

Microsoft Power Platform

ServiceNow

GIS

Job description

Position Type:

Contract (Full Time) (Fixed Term)

Contract Period:

2 years

Closing Date:

August 14, 2025

Salary/Wage Range:

$110,779.00 - $138,474.00

Hours of Work:

35 hours per week

Department:

Burlington Digital Services

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of Sims Square – 390 Brant Street Burlington, Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective January 2026 this role will be required to be on site 50% of the time each month.

Position Overview

This role will support the CIO in delivering on high-impact enterprise initiatives, including Application Portfolio Management (APM), technology cost modelling, digital product governance, and performance reporting.

The Product Manager will form a strong relationships with business partners and provide strategic advice and direction to business units regarding product opportunities that will align with and enable their business plans and operational objectives.

Responsibilities

This position will be responsible for:

• Providing executive-level support to the Chief Information Officer through the delivery of strategic product and portfolio initiatives such as Application Portfolio Management (APM), technology cost modelling, and digital governance.
• Leading the planning, implementation, and continuous improvement of digital products, with a focus on driving adoption, alignment with business priorities, and measurable value.
• Developing and maintaining enterprise product roadmaps in collaboration with internal stakeholders and external vendors, ensuring alignment with departmental strategies and corporate objectives.
• Supporting the design, implementation, and evolution of an IT cost model to increase transparency, inform decision-making, and optimize digital investments across the organization.
• Creating and managing a value-focused product backlog, prioritizing based on enterprise impact, operational needs, and user feedback.
• Coordinating cross-functional teams and vendor partners using Agile principles (Scrum or Kanban) to ensure successful delivery of digital solutions and enhancements.
• Managing vendor relationships, including contract development, performance evaluation, issue resolution, and alignment of vendor deliverables with enterprise objectives.
• Supporting change management, communication, and training activities related to product implementations, ensuring strong adoption and user satisfaction.
• Collaborating with senior leaders across departments to identify and evaluate opportunities to leverage technology products in support of business transformation.
• Monitoring, analyzing, and reporting on product performance and value realization to senior leadership, and making recommendations for course correction where necessary.
• Preparing business cases, presentations, and reports for executive audiences, providing insight into product impact, portfolio health, and strategic alignment.

Requirements

• A university degree in business administration, public administration, computer science, or a related discipline. A graduate degree or formal training in digital strategy, innovation, or enterprise architecture is considered an asset.
• Certification in Project Management Professional (PMP), PMI-Agile Certified Practitioner (PMI-ACP) are considered an asset.
• A minimum of 5 years of experience leading the delivery of digital products, platforms, or strategic technology initiatives, preferably in a public sector or complex organizational environment.
• Demonstrated experience in product management, portfolio or program management, and working with both Agile and traditional delivery methods to advance strategic priorities including delivering cross-organizational solutions.
• Proven ability to work closely with executive leadership, providing analysis, insights, and recommendations that shape technology investments and product roadmaps.
• Strong understanding of enterprise IT environments and experience working with a range of digital platforms or technologies such as Microsoft Power Platform, Customer Identity and Access Management (CIAM), GIS, Workday, AMANDA, ServiceNow, or equivalent.
• Experience supporting IT financial frameworks such as cost models, total cost of ownership analysis, or business case development to guide prioritization and investment decisions.
• Knowledge of change management strategies, user adoption practices, and training and communication planning for successful implementation of digital solutions.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [e-mail] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.