Product Manager - Artificial Intelligence & Machine Learning

SurveyMonkey; Ottawa; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

SurveyMonkey, the leading platform for surveys, seeks a Product Manager focused on AI and ML. This crucial role involves defining innovations in intelligent features, working with cross-functional teams, and transforming complex technical concepts into user-friendly applications that align with business goals. Ideal candidates will have extensive experience in product management and a strong understanding of AI technologies, contributing to SurveyMonkey's mission of empowering curiosity and innovation.

Benefits

Learning and development opportunities

Flexible work environment

Qualifications

• 5+ years of product management experience focusing on consumer AI/ML products.
• Experience delivering NLP and LLM based product features.
• Strong understanding of machine learning concepts.

Responsibilities

• Define and own the roadmap for AI/ML initiatives.
• Collaborate with machine learning engineering team to enhance survey features.
• Translate technical concepts into user-centered product experiences.

Skills

Cross-functional collaboration

Data-driven decision making

Excellent communication

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Advanced degree preferred

Job description

Product Manager - Artificial Intelligence & Machine Learning

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com .

What we’re looking for

SurveyMonkey’s mission is to power the curious so they can shape what’s next. For brave and ambitious teams, organizations, and communities, SurveyMonkey helps turn insights into action, empowering you to grow, innovate, and change what’s possible. In this role, your work will have a direct impact on SurveyMonkey's mission and our users. In this role, you will report to our Senior Director of Product in the AI/ML team. You will play a vital role across our product organization, coordinating with other product line PMs and cross-functional stakeholders in Machine Learning, Product, Engineering, Design, Growth, Sales and Product Marketing. You will bring domain expertise in AI and ML, and develop a deep understanding of user problems to identify opportunities where AI/ML can help. The AI and ML charter is pivotal to the future growth of SurveyMonkey and its position in the market vs other leading competitors.

What you’ll be working on

As a Product Manager focused on AI/ML, you will play a critical role in defining and delivering our next generation of intelligent features. You will work cross-functionally to bring both generative AI and machine learning capabilities to life—from concept to launch.

• Define and own the roadmap for AI/ML initiatives in collaboration with the AI/ML product, engineering, data science, product marketing, and GTM teams.
• Partner closely with our machine learning engineering team (data science and machine learning platform) to build features that enhance survey design, content generation, and insight discovery.
• Translate complex technical concepts into user-centered product experiences that solve real customer problems.
• Work closely with our UX design and research teams to deeply understand our persona across various segments to drive the launch of various ML capabilities
• Collaborate with other product managers to identify opportunities to embed AI/ML into existing and new products using the power of agentic workflows, LLMs, MCPs etc.
• Work with GTM teams to shape positioning, messaging, and enablement strategies for AI-powered features.
• Stay on top of market trends and advancements in AI to proactively identify areas of innovation and differentiation.
• Analyze data and other feedback sources to refine product delivery iteratively

We’d love to hear from people with

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
• 5+ years of product management experience, with a focus on consumer AI/ML products
• 2+ years delivering NLP and LLMs based product features
• Strong understanding of machine learning concepts and generative AI capabilities; technical degree or experience working closely with AI/ML engineers is a plus.
• Demonstrated ability to bring zero-to-one AI features to market—from ideation through launch and iteration.
• Experience translating customer needs and business goals into detailed product requirements.
• Strong cross-functional collaboration skills, particularly with engineering, data science, and GTM stakeholders.
• A bias for action, data-driven decision making, and comfort with ambiguity in fast-paced environments.
• Excellent communication and storytelling skills—both for technical and non-technical audiences.
• Experience working in an agile development environment.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service , learning and development opportunities like Curiosity Week , and our C.H.O.I.C.E Fund .

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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