Product Manager, Airport Experiences (Cardholder Services)

Mastercard; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company based in Ontario is seeking a Product Manager for Airport Experiences. In this role, you will develop and optimize airline benefits, manage key partner relationships, and ensure market competitiveness within the travel sector. Applicants should have a strong understanding of the airport landscape and a proven track record in delivering business results. The position offers opportunities for independence and significant oversight in product strategy.

Qualifications

• Deep understanding of the airport and travel landscape.
• Experience with airport lounge operations and external vendor management is preferred.
• Proven track record of managing high-value partner relationships.

Responsibilities

• Align with product teams to deliver benefits enhancing customer value.
• Track product KPIs, partner performance, and ROI.
• Serve as the primary contact for strategic partners.

Skills

Communication skills

Independent work

Data-driven insights

Financial acumen

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Product Manager, Airport Experiences (Cardholder Services) Overview

Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best-in-class benefits. With a dual mandate to enhance the core value proposition and drive services revenue, Cardholder Services is a dynamic and high-impact program. The team combines deep product expertise and partner management excellence to deliver industry-leading customer experiences.

In this role, you will help develop, optimize, and deliver Mastercard Collection airport benefits, including the Mastercard Collection fast track lanes and Taste of Priceless dining locations. You will manage key partner relationships and ensure seamless execution across product, services, and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency, and differentiation for Mastercard in the travel vertical. This role supports asset development in Latin America and the Caribbean (LAC/NAM), vendor management, issuer communication, regional team coordination, and launch timelines. The ideal candidate excels in communication, works independently, and can align global teams. Data-driven insights are highly valued.

Responsibilities

1. Card Benefits Strategy & Development: Align with relevant product teams and deliver benefits that enhance customer value and support global airport strategies.
2. Revenue Growth: Identify and execute opportunities to expand monetization of airport benefits.
3. Partner Relationship Management: Serve as the primary contact for strategic partners, negotiate agreements, conduct quarterly business reviews, and monitor performance against SLAs.
4. Alignment: Ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps, and properly supported by operational enablers.
5. Go To Market: Equip commercialization, B2B marketing, and other teams with tools, training, and insights to effectively sell and promote awareness of benefits.
6. Performance and Reporting: Track product KPIs, partner performance, and ROI to inform strategic decisions and foster continuous improvement.
7. Global Execution: Support asset development, vendor management, and communication with issuers across the Americas. Coordinate with regional teams and manage project timelines from start to finish.

Experience

• Deep understanding of the airport and travel landscape, including industry dynamics, operational requirements, and effective go-to-market strategies.
• Strong financial acumen with the ability to build business cases, manage budgets, understand cost drivers, and own P&L.
• Experience with airport lounge operations and external vendor management is preferred.
• Experience in product management, partnerships, or related roles in payments, financial services, or travel loyalty programs.
• Proven track record of managing high-value partner relationships and delivering measurable business results.

Mastercard is an inclusive, merit-based employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or other protected characteristics. We hire the most qualified candidate for the role. If you require accommodations during the application or recruitment process, please contact [e-mail]. Do not include medical or health information in your email. Our Reasonable Accommodations team will respond promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete mandatory security trainings as per Mastercard’s guidelines.