Product Manager

Getmaple; Toronto; Hybrid; CAD 107,000 - 119,000; Full time

Benefits offered by this job

Health coverage

Flexible benefits

3 weeks vacation

Group retirement plan

Destination days — work from anywhere

Job summary

Maple is seeking a Product Manager focused on the patient experience to help Canadians find, access, and navigate care. This 12–18 month contract role requires leading product work from discovery through launch, with a hands-on AI builder mindset to prototype, test, and ship AI-enabled experiences that improve care navigation.

You will partner with Product, Engineering, Clinical, Marketing, Support, Data and our AI Centre of Excellence to ship value for millions of patients, in a hybrid Toronto

Qualifications

• 2+ years of product management experience in a software environment or equivalent hands-on AI product experience.
• Track record of taking a real user problem from discovery through launch.
• Builder mentality with hands-on AI prototyping to explore problems.
• Strong problem-solving, prioritization and product judgment with clear outcomes.
• Ability to use data, research, and customer insight to drive product decisions and measure value.
• Experience working closely with engineering and design to deliver digital experiences.
• Clear communication and stakeholder management to keep teams aligned.
• Comfort with ambiguity and a collaborative, low-ego approach.
• Bonus: healthcare or regulated industry, AI products with real users.

Responsibilities

• Own day-to-day product work and outcomes for a defined area of Maple’s patient access journey.
• Develop deep understanding of patient access barriers through research and data.
• Lead features from problem definition to launch, measurement, and iteration.
• Use AI and prototyping to turn ideas into working software quickly.
• Collaborate with engineering and design to simplify complex care options for patients.
• Translate needs and constraints into clear product direction and trade-offs.
• Identify where AI can improve care navigation and access.
• Keep cross-functional partners aligned with transparent communication.

Skills

Product management

AI product experience

Data-driven decisions

Stakeholder management

Communication skills

Tools

AI prototyping tools

Job description

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

We’re looking for a Product Manager to join our team focused on the patient experience — helping people find, access, and navigate care on Maple. This is a 12–18 month contract role and a unique chance to shape how millions of Canadians experience care.

In this role, you'll lead product work from discovery through launch and iteration — turning patient research, data, and feedback into clear product choices that improve the experience of getting care. You'll partner closely with Product, Engineering, Clinical, Marketing, Customer Support, Data, and our AI Centre of Excellence to ship experiences patients actually feel. We're looking for a hands‑on AI builder — someone who uses AI to prototype, test, automate, and ship, whether that experience comes from product management or from independently launching AI products, mobile apps, or other software for real people.

As a Product Manager, you will:

• Own the day‑to‑day product work and outcomes for a defined area of Maple’s patient access journey, with support from product leadership on broader strategy and complex trade‑offs.
• Develop a strong understanding of patients and where they struggle to access care through research, data, journey analysis, and direct feedback.
• Lead features and initiatives from problem definition through launch, measurement, and iteration, keeping the squad focused on the most valuable problems.
• Bring a builder mentality to the work: use AI, prototyping, and other tools to make ideas tangible, test assumptions early, and help the squad get to working software quickly.
• Partner closely with engineering and design to turn complex care options and journeys into simple, intuitive patient experiences.
• Translate patient needs and healthcare, business, technical, and regulatory constraints into clear product direction and thoughtful trade‑offs.
• Identify and validate where AI can meaningfully improve care navigation or access, balancing patient value, trust, safety, feasibility, and business impact.
• Keep the squad and cross‑functional partners aligned by communicating decisions, progress, risks, and changes clearly.

In your first 90 days,

you’ll build a strong understanding of Maple’s patient experience, the journeys people take to access care, the current roadmap, technology, and key metrics. You’ll build trusted relationships with your squad and cross‑functional partners, take ownership of in‑flight work, and use early prototypes or experiments to clarify the highest‑value points of friction.

Over the next 12 to 18 months,

you’ll deliver measurable improvements to how patients find, start, and access care on Maple. You’ll lead features and initiatives through launch and iteration, help the squad move faster from problem to working version, and ship AI‑enabled solutions where they create real value. Success will show up in less friction, more patients successfully reaching the care they need, reliable execution, and your ability to independently own product decisions within your area.

• 2+ years of product management experience in a software environment, or equivalent hands‑on experience building and launching AI‑enabled digital products in another role.
• A track record of taking a real user problem or product idea from discovery or prototype through launch and iteration.
• A builder mentality. You’re comfortable using AI and prototyping tools directly to explore problems, test ideas, and create working versions rather than relying only on documents.
• Strong problem‑solving, prioritization, and product judgment, with the ability to define a clear outcome and make thoughtful trade‑offs.
• The ability to use data, research, and customer insight to make product decisions and measure whether the work created value.
• Experience working closely with engineering and design to shape and deliver digital product experiences.
• Clear communication and stakeholder management skills, with the ability to keep different teams aligned.
• Comfort working through ambiguity and complex workflows, paired with a collaborative, resilient, and low‑ego approach.
• Bonus points for experience in healthcare or another regulated industry, consumer products, marketplaces, care navigation, complex platforms or integrations, or building AI products with real users.

Play to your strengths.

Finding the right fit goes both ways, so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

We recognize our people's health is everything. That's why we take care of them.

• Maple for you and your family:24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
• Health spending account:Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy
• Flex benefits:An annual budget built for your growth and well‑being. Use it for professional development, wellness expenses or a one‑time boost to your retirement savings. You choose what matters most
• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
• Destination days:Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan
• Job type: Existing vacancy, full‑time, 12‑18 month fixed‑term contract
• Hiring manager: Director of Product Management
• Location: Hybrid, Toronto (500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9)
• Start date: October 2026
• Vacation: 3 weeks
• Pay range: $107,000 - $119,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.