Product Manager

Ontario Health; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Wellness accounts

Pension plan

Vacation entitlement

Personal days

Career development

Values-driven workplace

Communities of Inclusion

Job summary

Ontario Health is seeking a Product Manager to own the eReferral Ontario product roadmap, align cross-functional teams, and drive Agile delivery of virtual care solutions. You will manage backlog, define requirements, engage stakeholders across regions and vendors, and build executive reporting to support strategic decisions.

The role requires 10+ years in Agile environments, strong leadership, and a passion for improving health outcomes through innovative product management. Location: Ontario.

Qualifications

• Bachelor's degree or equivalent mix of education and experience
• 10+ years of experience in Agile software development environments with backlog ownership and release management
• Experience leading product management, roadmap development, stakeholder engagement and cross-functional delivery

Responsibilities

• Own and manage the product roadmap and backlog, ensuring alignment with vision and priorities
• Create and maintain executive reporting on product to senior leadership
• Partner with cross-functional teams to identify synergies and support delivery across portfolios
• Define and communicate product vision, translate objectives into functional requirements
• Lead stakeholder engagement with regions to validate needs and improve user experience
• Elicit, analyze, validate, and document functional and non-functional requirements including security and privacy
• Facilitate sprint planning, backlog refinement, and Agile delivery activities with clear user stories and acceptance criteria
• Develop communication plans and build strong relationships with internal/external stakeholders
• Champion Agile practices and drive efficiencies across product teams
• Identify and resolve risks and dependencies across timelines and teams
• Maintain deep product knowledge and inform decisions with industry insights
• Coach teams through challenges and change, leading with integrity and accountability
• Contribute to innovative virtual care processes and business models aligned with Ontario Health goals

Skills

Stakeholder management

Agile software development

Requirements elicitation

Cross-functional collaboration

User-centered design

Education

Bachelor's degree in Business/Health/Engineering/CS or equivalent

Tools

Jira

Confluence

Job description

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career? Consider this opportunity.

The Product Manager is responsible for the strategy, planning, and execution of the eReferral Ontario product roadmap. They create and manage the product backlog within an Agile SDLC and provide expertise in user research, business analysis, requirements elicitation, and stakeholder engagement. The Product Manager aligns teams around a shared product vision and works closely with Vendors, Software Development, Quality Assurance, DevOps, Experience Design, and cross-functional teams across Ontario Health to deliver innovative virtual care solutions.

Here is what you will be doing:

• Own and manage the product roadmap and backlog, ensuring alignment with product vision, organizational priorities, customer needs, and industry trends.
• Create and maintain executive reporting on product to senior leadership.
• Partner with cross-functional teams to identify product synergies, drive product strategy, and support the successful delivery of products across multiple portfolios.
• Define and communicate product vision, translate business objectives into functional requirements, and act as the authoritative source for product requirements.
• Lead stakeholder engagement activities with regions to identify, validate, and prioritize customer needs while improving user experience and reducing rework.
• Elicit, analyze, validate, and document functional and non-functional requirements, including security, privacy, legal, maintainability, and operational considerations.
• Facilitate sprint planning, backlog refinement, and Agile delivery activities by defining user stories, acceptance criteria, and priorities.
• Conduct stakeholder and impact analyses, develop communication plans, and build strong relationships with internal teams, vendors, clients, government partners, and other external stakeholders.
• Champion the adoption and continuous improvement of Agile and product management practices, driving efficiencies across product teams.
• Anticipate and resolve risks, bottlenecks, dependencies, and roadmap challenges by collaborating across teams and departments.
• Maintain deep product, business domain, and architectural knowledge, leveraging insights from stakeholders and industry partners to inform product decisions.
• Foster collaboration, open communication, and high-performing team dynamics by coaching teams through challenges and change.
• Lead by example through integrity, creativity, accountability, and a commitment to delivering high-quality products and services.
• Make decisions with significant organizational impact, exercising sound judgment and escalating broader strategic risks when appropriate.
• Contribute to the development of innovative virtual care processes, services, and business models that advance Ontario Health's strategic objectives.

Here is what you will need to be successful:

• Education and Experience: Bachelor's degree in Business, Health-related fields, Engineering, Computer Science, or a related discipline, or an equivalent combination of education and experience.
• 10+ years of experience in Agile software development environments, including requirements elicitation, analysis, product backlog ownership, and release management in a matrixed organization.
• Experience leading product management activities, including roadmap development, stakeholder engagement, vendor management and cross-functional product delivery.
• Experience creating reporting documentation; RFP experience is considered an asset.
• Experience with budgeting, financial analysis, and project delivery practices within complex environments.
• Experience with healthcare integration projects, eReferral, and Central Intake solutions is considered an asset.
• Strong knowledge of user-centered design, innovation practices, SDLC, and ITSM frameworks.
• Proficiency with tools such as Jira, Confluence, or similar project management and documentation platforms.
• Excellent stakeholder and vendor management skills.
• Expert knowledge of the business domain related to the assigned product area

Knowledge and Skills

• Strong analytical, problem-solving, requirements analysis, stakeholder analysis, and impact assessment skills.
• Excellent verbal and written communication skills with the ability to facilitate discussions, gather requirements, influence stakeholders, and secure buy-in.
• Strong interpersonal, interviewing, relationship management, and emotional intelligence skills.
• Ability to quickly learn and apply new concepts, technologies, and methodologies.
• Highly organized, detail-oriented, and able to manage multiple priorities and projects in a fast-paced environment.
• Proven ability to make sound decisions with significant organizational impact.

Location: Anywhere in Ontario

Employment Type: Permanent Full time

Contract Length: N/A

Salary Band: Band 6

External Application Deadline Date: August 26, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process.