Product Manager

TD Bank; Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD Bank in Toronto, Canada is seeking a Product Management professional to develop and deliver customer-centric products and policies. You will act as SME for product inquiries, collaborate with Marketing, Phone Channel and Retail teams, and drive growth through data-driven insights and end-to-end process design.

You will lead market research, manage features, and align product plans with risk appetite while supporting annual business planning and forecasts.

Responsibilities

• Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition
• Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• Oversee and ensure the clear and effective delivery of products and services to the customer
• Act as Subject Matter Expert for product-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth
• Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Lead and facilitate problem solving sessions with partners and vendors
• Design end to end process for development, implementation, use, reporting and feedback on developed products and segments
• Direct and coordinate market research to determine underlying customer needs - input to development process
• Participate in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives
• Adhere to enterprise frameworks or methodologies that relate to activities for own business area
• Deliver financial results for the product / product suite via operation of all available 'levers': pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
• Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)
• Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Refine product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
• Ensure effective product policies and processes are established to support business processes align with risk appetite
• Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables
• Champion the development of the annual business plan and the monthly/quarterly forecast process
• Contribute to and support partner led projects as identified
• Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards
• Identify and manage risks (market, credit, operational) associated with the product / segment
• Develop / maintain productive working relationships with distribution channel owners
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of i

Job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Product Management

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition
• Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• Oversee and ensure the clear and effective delivery of products and services to the customer
• Act as Subject Matter Expert for product-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth
• Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Lead and facilitate problem solving sessions with partners and vendors
• Design end to end process for development, implementation, use, reporting and feedback on developed products and segments
• Direct and coordinate market research to determine underlying customer needs - input to development process
• Participate in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area
• Deliver financial results for the product / product suite via operation of all available 'levers': pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
• Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)
• Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Refine product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
• Ensure effective product policies and processes are established to support business processes align with risk appetite
• Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables
• Champion the development of the annual business plan and the monthly/quarterly forecast process
• Contribute to and support partner led projects as identified
• Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards
• Identify and manage risks (market, credit, operational) associated with the product / segment
• Develop / maintain productive working relationships with distribution channel owners
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of i