Product Manager

Modern Campus Inc; Ottawa; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Private stock options

Collaborative work environment

Medical and dental insurance

Ownership and Accountability

Job summary

Modern Campus Inc. seeks a Product Manager to own key areas of the Lifelong Learning platform, partnering with Engineering, UX, Customer Success, Services, and GTM to boost learner experience and registrations.

You will serve as Product Owner for Agile teams while shaping product strategy, roadmap planning, customer discovery, and commercial outcomes.

Qualifications

• Bachelor’s degree in business, CS, engineering, information systems, or related field.
• 7–10+ years in Product Management, Product Ownership, or SaaS.
• Experience guiding products from discovery through launch and optimization.
• Strong ability to connect customer needs to measurable business outcomes.

Responsibilities

• Own strategy, roadmap, priorities, and outcomes for assigned product area.
• Translate customer needs and market trends into product opportunities.
• Define backlog, user stories, acceptance criteria, and release plans.
• Collaborate with Engineering and UX to deliver scalable, high‑quality solutions.
• Drive customer discovery, data analysis, and KPI tracking for success.

Skills

Product ownership

Agile / Scrum

Stakeholder collaboration

Data-driven decisions

AI awareness

Communication skills

Lifelong learning

Education

Bachelor's degree or equivalent

Tools

CSPO / Agile Certification

Product analytics tools

Job description

• Modern Campus is seeking a Product Manager to join our Lifelong Learning product team
• In this role, you will own key areas of our lifelong learning platform, partnering closely with Engineering, UX, Customer Success, Services, and Go-to-Market teams to deliver solutions that improve the learner experience, increase registrations, and drive operational efficiency for higher education institutions
• You will serve as the Product Owner for Agile development teams while also contributing to product strategy, roadmap planning, customer discovery, and commercial outcomes. This position sits at the intersection of customer needs, business objectives, market opportunity, and technical execution
• Own the strategy, roadmap, priorities, and outcomes for an assigned product area
• Translate customer needs, business objectives, market trends, competitive intelligence, and product insights into product opportunities
• Identify opportunities to improve customer value, product adoption, retention, expansion, revenue growth, and operational efficiency
• Develop business cases and recommendations that balance customer impact, market opportunity, investment, and delivery complexity
• Conduct customer discovery through interviews, user research, workflow analysis, experimentation, and data analysis
• Validate problems and solutions using qualitative and quantitative insights
• Evaluate and champion opportunities to leverage AI, automation, and emerging technologies to improve customer outcomes
• Stay informed on industry trends and evolving learner needs within higher education and professional learning
• Define, maintain, and prioritize the product backlog to ensure alignment with strategic objectives
• Create and manage product requirements, user stories, acceptance criteria, and release plans
• Partner closely with Engineering and UX teams to deliver intuitive, scalable, secure, and high-quality solutions
• Participate actively in Agile ceremonies and support development teams throughout the delivery lifecycle
• Balance competing priorities while making thoughtful, data-informed decisions
• Define product goals, KPIs, success metrics, and adoption targets
• Monitor product performance and continuously optimize based on customer feedback and business results
• Partner with Customer Success, Services, Support, and Sales teams to identify adoption barriers and improve the end-to-end customer experience
• Support pricing, packaging, positioning, and go-to-market planning initiatives
• Serve as the voice of the customer and subject matter expert for assigned product areas
• Communicate product direction, trade-offs, risks, and outcomes to stakeholders across the organization
• Drive alignment across Product, Engineering, Marketing, Sales, Customer Success, and Executive Leadership teams
• Contribute to a culture of continuous improvement, innovation, experimentation, and accountability

Benefits

• Private stock options
• Collaborative work environment
• Medical and dental insurance

• Ownership and Accountability
• Change Management and Adaptability
• Prioritization and Product Judgment
• Communication and Influence
• Continuous Learning and Growth Mindset
• Customer Obsession and User Advocacy
• Cross-Functional Collaboration
• AI and Emerging Technology Fluency
• Commercial and Business Acumen
• Data-Driven Decision Making
• Strategic Thinking and Product Vision
• Product Discovery and Innovation
• Strong customer discovery, analytical thinking, problem-solving, and prioritization skills

• Bachelor’s degree in business, Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and experience
• Experience working in Agile product development environments
• Demonstrated experience managing products, features, or complex capabilities from discovery through launch and ongoing optimization
• Experience making strategic trade-off decisions in a dynamic, fast-paced environment
• 7-10+ years of experience in Product Management, Product Ownership, Business Analysis, SaaS product development, or a related discipline
• Ability to connect customer and market needs to measurable business outcomes
• Excellent written, verbal, and presentation communication skills
• Proven ability to influence cross-functional teams and drive outcomes without direct authority
• Demonstrated interest in AI, automation, analytics, and emerging technologies
• The ideal candidate is customer-obsessed, data-informed, commercially minded, and excited about applying emerging technologies, including AI, to solve meaningful challenges within higher education
• Experience in higher education technology, EdTech, enterprise SaaS, or other complex B2B software environments
• Experience supporting lifelong learning, workforce development, continuing education, professional education, or learner engagement solutions
• Certified Scrum Product Owner (CSPO) or comparable Agile/Product Management certification
• Understanding of responsible AI principles, accessibility standards, privacy regulations, and data security best practices
• Familiarity with product-led growth strategies, customer adoption programs, and customer enablement initiatives
• Experience using customer feedback, market research, and product usage data to guide decision-making
• Experience launching, managing, or enhancing AI-powered products and features
• Knowledge of product analytics tools and experimentation methodologies