Product Manager

Totango; Canada; Remote; CAD 120,000 - 140,000; Full time

Job summary

A leading customer growth platform company in Canada is seeking a Product Manager to drive innovation and enhance collaboration among teams. The ideal candidate will have a strong background in B2B SaaS, an interest in AI technologies, and 3-7 years of product management experience. This position offers a competitive salary of $120,000 - $140,000 CAD annually and emphasizes cross-functional teamwork and clear communication.

Qualifications

• 3-7 years of product management experience.
• Proven experience in B2B SaaS and CRM technology.
• Strong experience and interest in AI tools and technologies.

Responsibilities

• Own the full product lifecycle for high-impact initiatives.
• Rally cross-functional teams around a shared vision.
• Define key performance indicators (KPIs) to measure product success.

Skills

Product management

B2B SaaS

CRM technology

AI tools

Data-driven decision making

Education

Bachelor's degree in a relevant field

Job description

At Totango, we’re on a mission to help businesses grow by investing in their customers. Totango’s Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross-functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!

Who we are:

• Bias for action.
  We don’t wait. We use good judgment, make decisions quickly, and keep things moving — even if that means learning by doing
• Constructive dissent.
  We speak up and debate ideas with respect. Once a decision is made, we align and move forward as a team .
• Assume Positive intent.
  We assume the best in each other. No politics, no blame — we are one team working toward a shared goal.
• Clear communication.
  We don’t rely on guesswork. We’re specific with our words and always make sure decisions are clearly understood.
• Work > meetings.
  Meetings help us get aligned, but the real work happens during focused time and with customers. We protect that time fiercely.
• Nothing is sacred.
  We’re not tied to how things were done before. We adapt fast, iterate often, and build what’s right for what’s next.

About the role

We’re looking for a driven Product Manager to join our team and help shape the future of Totango’s platform. You will play a key role in driving product innovation and cross-functional excellence—especially in how AI can transform the way our Engineering, Product, and Design (EPD) teams work together.

This is a unique opportunity for a product thinker who’s passionate about SaaS, experienced in building with AI, and excited to roll up their sleeves and work cross-functionally to deliver real customer impact.

Priority will be given to candidates in Central or Eastern Timezones to best meet our operational needs

What you'll do

• Own the full product lifecycle for our highest-impact initiatives, shipping fast and often while ruthlessly prioritizing features that drive real customer outcomes.
• Rally cross-functional teams around a shared vision, turning ambiguous customer problems into concrete features that actually move the needle for our customers.
• Form strong but loosely held product opinions grounded in data, research, and customer feedback that can flex as new evidence is uncovered.
• Deeply understand the needs and motivations of our customers to build differentiated product experiences that usher in the evolution of post-sales and customer success.
• Ship AI-first features that enable true customer-led growth, transforming CS teams from support functions into growth engines that drive expansion through value realization, not just renewal through relationship management.
• Partner with Engineering and Design to retire the waterfall approach everyone still uses despite claiming to be "agile," using AI to jump straight from user interviews to working prototypes that show rather than tell what we're building.
• Challenge every assumption about how Customer Success teams work, using AI to reimagine workflows from first principles instead of just digitizing existing playbooks that were designed for a pre-AI world.

Cross-Functional Execution

• Drive rapid feature delivery with Engineering and Design, shipping opinionated features fast while using customer feedback to refine our product direction while maintaining high execution velocity.
• Collaborate with Customer Success, Sales, and Marketing to support go-to-market efforts and ensure new features deliver measurable customer value.
• Overcommunicate relentlessly so no one ever wonders what we're building or why, turning complex product decisions into clear narratives that get everyone rowing in the same direction

Metrics & Performance:

• Define key performance indicators (KPIs) to measure product success and guide decision-making.
• Monitor product performance post-launch, using data and customer feedback to inform iterative improvements.
• Regularly report on product progress, challenges, and key insights to the executive team.

Qualifications

• 3-7 years of product management experience
• Proven experience in B2B SaaS and CRM technology. Experience in Post-Sales solutions is a plus!
• Strong experience and interest in AI tools and technologies. Tell us how you use AI or have shipped AI products!
• Demonstrated success in defining and executing product strategies for complex, multi-product portfolios.
• You ooze enthusiasm, with a tendency to overcommunicate and engage with stakeholders at all levels (think managers all the way to C-level executives)
• A data-driven mindset with experience using analytics to inform product decisions and measure success.
• Bachelor's degree in a relevant field

Your base pay is one part of your total compensation package and is determined within a range.

For candidates based in the United States, the base salary for this role is $130,000.00 - $155,000.00 USD per year.

For candidates based in Canada, the base salary for this role is $120,000.00 - $140,000.00 CAD per year.

We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Totango is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees