Product Manager

ICwhatUC - AR Video for Enterprise; Calgary; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Stock option plan

Unlimited vacation

Medical coverage

Wellness stipend

Job summary

IrisCX is seeking an experienced Product Manager to lead the platform roadmap and drive improvements across our Visual Customer Experience platform. You will partner with cross-functional teams, define the product vision, and translate client needs into actionable features while maintaining a cohesive strategy.

The role emphasizes Agile practices, remote collaboration, and delivering measurable DAU/MAU growth across our SaaS platform.

Qualifications

• 5-7 years building products in startups or growth SaaS.
• Experience defining and overseeing product roadmaps.
• Familiar with video/communication tech is a plus.
• Proven remote work experience and collaboration across time zones.
• Strong Agile familiarity (SCRUM/XP/Kanban).
• Ability to produce UX mockups using Figma or Sketch.

Responsibilities

• Report to CTO and oversee IrisCX’s product portfolio.
• Define the platform vision and maintain cohesive development direction.
• Bridge business needs with technology teams to prioritize work.
• Quantify impact via feature development and journey mapping.
• Oversee development stages and align stakeholders on next steps.
• Represent client voice and anticipate needs through the process.
• Evaluate progress at each iteration.

Skills

Startup experience

Roadmap planning

Agile methodologies

Remote work experience

UX awareness

Tools

Figma

Sketch

Job description

At IrisCX, we’re on a mission to create a new category: Visual Customer Experience. Innovative companies in the home furnishing and home building space are reliant on IrisCX’s technology to deliver the best-in-class virtual consultative and self-guided experiences that people love. Have you ever felt like you could fix a simple problem at home or on a job if you only had the right expertise to help you along Us too.

We’re a SaaS company backed by one of North America’s most successful seed-stage investors, and we are keying up for a year of explosive growth. If you are looking for a hockey stick growth curve, you’ve found it. We are a Google Accelerator alumnus and we have key partnerships in place with AT&T and Masco. Our company is headquartered in Calgary and our team is spread across Canada’s major cities.

As a company that challenges our customers to think differently about the way they work, we approach our work differently, too. We respect and trust our team – our asynchronous culture allows our team to build their schedule around their life, not the other way around.

We’re looking for an experienced and passionate Product Manager to drive improvements to our platform and help us set a superior performance standard.

What you’ll be doing

• Report directly to the CTO while overseeing IrisCX’s product portfolio.
• Define and manage the vision for our platform to ensure that our team maintains a cohesive vision throughout development.
• Be an integral part ofconnecting business and technology teams together.
• Determine product and market feature prioritization driving DAU & MAU
• Define and manage backlog items, prioritizing them based on our overall strategy.
• Break down touch point and pain point journey mapping with the ability to quantify impact through feature development.
• Oversee development stages, working with stakeholders to identify and organize the next steps.
• Serve as the voice of the client, understand and anticipate client needs to more effectively manage the development process.
• Evaluate product progress at each iteration.

Your background

• 5-7 years of experience working within a startup and building a product.
• Understanding of and experience with the startup lifecycle, having worked in a series A-B stage SaaS company.
• Experience defining and overseeing product roadmaps.
• Experience in video and communication technologies is an asset.
• Experience in entrepreneurship, sales or marketing is an asset.
• Experience working with cross-functional teams to deliver on a common goal.
• Strong technical background and understanding of the current bleeding edge of the technology landscape.
• Previous product management experience where you own part of the portfolio.
• Ideal candidates will have proven experience working in a remote environment.

Preferred Qualifications

• Deep understanding and experience with Agile methodologies such as SCRUM, XP, Kanban.
• Hands-on ability to produce UX mockups using Figma, Sketch, etc.
• Ability to articulate whitelabel benefits and disadvantages.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Ability to advocate and impact change with a technical audience.
• Work from anywhere
• Unlimited vacation policy
• Full medical coverage
• Wellness spending allowance and phone stipend
• Employee stock option plan

Together we’re building a culture that embraces diversity and learning, humility and excellence. IrisCX is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.

Join us and be part of building exciting technology that will change Visual Customer Experience forever

Join us and be part of building exciting technology that will change Visual Customer Experience forever

The Account Executive will play a key role in our hypergrowth for 2023.

You will help test and build next generation streamline next generation Customer Experience platform

You'll serve as the main point of contact for customers throughout the technical phases of the onboarding and manage projects through to completion.

You'll own the development of new products and services end-to-end and execute roadmaps for the business.

You'll onboard new clients, understand their unique use cases, and grow product usage within each account.

IrisCX has an employee stock option plan – one of the perks of joining a company as one of its foundational team members! Stock options are built directly into our compensation plan and are offered as a bonus when we hit collective company goals.

Unlimited vacation

IrisCX offers unlimited vacation to give our team the opportunity to rest and recharge without thinking about a ‘vacation bank’. We take a minimum of two weeks off per year, and we are empowered to take more than that as long as we make sure to balance it with our workload.

At IrisCX, you’re empowered to work wherever you want. We work asynchronous-first, with the goal of reducing company-wide meetings and empowering our team to choose the working hours that serve them best. Some customer-facing jobs may require a specific time zone and working hours.

All full-time IrisCX team members have access to our employer-paid comprehensive benefits plan and digital wellness benefit. We also offer stipends for mobile phones and remote work setup.