Product - Lead Product Owner, Fraud Platform

Matrix IT Ltd; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

Matrix IT Ltd is seeking a Product Owner for the Fraud Platform to lead strategic direction, governance, and business outcomes while ensuring regulatory compliance and strong customer experience.

The role partners with Fraud Operations, Payments, Technology, Risk, Compliance, and external vendors to translate objectives into a prioritized roadmap and backlog. It drives platform modernization, fraud prevention effectiveness, and ongoing optimization.

Qualifications

• 7+ years in product management or ownership.
• Experience in fraud prevention or financial services.
• Experience with enterprise-scale platforms.

Responsibilities

• Own the Fraud Platform vision, product strategy, roadmap, and investment priorities.
• Define and manage the product backlog to align with objectives and regulatory requirements.
• Drive value through fraud loss reduction, operational efficiency, and customer experience improvements.
• Evaluate emerging fraud trends and inform platform enhancements.
• Govern fraud rules, detection models, thresholds, and control frameworks.
• Lead governance and prioritization of new fraud controls and model improvements.
• Ensure all changes are documented, governed, auditable, and compliant.

Skills

Product Ownership

Platform Management

Roadmap Prioritization

Fraud Platforms

Stakeholder Communication

Job description

Requirements

Position Summary

The Product Owner, Fraud Platform is responsible for the strategic direction, governance, and business outcomes of the enterprise Fraud Platform and related payments fraud capabilities. This role serves as the primary business owner for fraud technology solutions, ensuring that fraud controls, detection strategies, platform enhancements, and operational processes deliver measurable value while maintaining regulatory compliance, operational resilience, and customer experience standards.

The Product Owner partners closely with Fraud Operations, Payments, Technology, Risk, Compliance, and external vendors to translate business objectives into a prioritized roadmap and executable backlog. This individual drives platform modernization, fraud prevention effectiveness, business readiness, and continuous optimization of fraud controls across the organization.

Key Responsibilities

• Own the Fraud Platform vision, product strategy, roadmap, and investment priorities.
• Define and manage the product backlog to align with business objectives, fraud risk mitigation goals, and regulatory requirements.
• Drive value realization through measurable fraud loss reduction, operational efficiency, and customer experience improvements.
• Evaluate emerging fraud trends, technologies, and industry best practices to inform platform enhancements.
• Own governance of fraud rules, detection models, thresholds, and control frameworks.
• Lead review, approval, and prioritization of new fraud controls, rule changes, model enhancements, and platform configurations.
• Ensure all platform changes are documented, governed, auditable, and compliant with internal policies and regulatory expectations.
• Partner with Risk and Compliance teams to support audits, regulatory reviews, and model governance activities.

Delivery & Release Management

• Lead prioritization across fraud operations, payments, customer experience, operational efficiency, and technology initiatives.
• Approve scope, sequencing, and release recommendations for platform enhancements.
• Ensure successful completion of user acceptance testing (UAT), operational readiness reviews, and business go-live approvals.
• Remove delivery obstacles and align stakeholders to ensure timely execution of strategic initiatives.

Stakeholder & Vendor Leadership

• Serve as the primary business liaison between Fraud Operations, Payments, Technology, Compliance, Risk, and external service providers.
• Establish strong partnerships with key stakeholders to ensure alignment on priorities, risks, and business outcomes.
• Manage vendor relationships, product performance expectations, escalations, and service delivery commitments.
• Influence senior leadership through data-driven recommendations and product performance insights.

Operational Excellence

• Ensure operational acceptance and successful transition of new capabilities into business-as-usual operations.
• Define priorities during incidents, fraud events, service disruptions, and vendor escalations.
• Support business continuity, disaster recovery, resilience testing, and service management activities.
• Monitor product performance metrics and continuously optimize platform effectiveness.

Decision-Making Authority

The Product Owner has authority to:

• Prioritize product roadmaps, initiatives, and delivery backlogs.
• Approve business requirements, scope, and release recommendations.
• Authorize governed fraud rules, thresholds, controls, and configuration changes.
• Approve new fraud detection strategies and fraud rule implementation.
• Accept or reject UAT outcomes and operational readiness assessments.
• Establish priorities during production incidents, fraud events, and vendor escalations.
• Escalate unresolved risks, dependencies, regulatory concerns, and resource conflicts.

Required Qualifications

Experience

• 7+ years of experience in Product Management, Product Ownership, Fraud Strategy, Risk Management, or Technology Delivery.
• Experience working within fraud prevention, payments, financial crimes, risk, compliance, or financial services environments.
• Demonstrated success managing enterprise-scale platforms in highly regulated industries.
• Proven ability to lead cross-functional teams and complex business transformation initiatives.
• Experience working with fraud detection technologies, transaction monitoring systems, case management platforms, or decisioning engines.

Preferred Qualifications

• Experience with card, ACH, digital payments, real-time payments, or emerging payment ecosystems.
• Knowledge of fraud typologies, fraud analytics, machine learning models, and fraud operations workflows.
• Familiarity with model governance, regulatory compliance, and control management frameworks.
• Experience managing third-party fraud technology vendors and SaaS solutions.

Core Competencies

• Product Ownership & Platform Management
• Roadmap & Backlog Prioritization
• Fraud Controls, Governance & Compliance
• Stakeholder Management & Executive Communication
• Operational Readiness & Service Excellence
• Data Analysis & Decision-Making
• Change Management & Business Transformation
• Strategic Thinking & Outcome Orientation

Matrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.

We specialise in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.

With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.

At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.

Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.

Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.

EQUAL OPPORTUNITY EMPLOYER:Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.