Product Information Specialist

MEC; Vancouver; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Generous vacation & paid care time

Parental leave top-up

Staff discount

Benefits + matched retirement plan

Paid days for outdoor activities/vol

Learning platform & education support

Job summary

MEC is seeking a Product Information Specialist to own how gear enters MEC.ca, ensuring accuracy and timely publishing to support peak seasons. You’ll enrich PDPs, balance speed with detail, and bring MEC’s expertise to the online shopping experience.

You’ll use the PIM system to enrich information, improve processes, and collaborate with internal teams. This role can be hybrid from Vancouver or remote across Canada, with a strong emphasis on data quality and customer-ready content.

Qualifications

• Experience enriching large product catalogs in ecommerce.
• Familiar with PIMs (Akeneo), CMS, ERP, or dropship platforms.
• Experience writing product copy.
• Strong understanding of customer information needs to drive purchase decisions.
• Willing to identify and implement process improvements.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail.
• Comfort with learning new technology, including AI tools.
• Excellent organizational skills and ability to manage priorities.
• Ability to work independently for extended periods.

Responsibilities

• Enrich product content to MEC’s digital standards including: product descriptions, technical specifications, size guides, image gallery captions and product videos.
• Proactively source and compile product data ahead of seasonal launch dates.
• Contribute to the continuous improvement of the PIM by maintaining reusable product information structures and workflows that streamline product enrichment.
• Resolve product information issues flagged by customers and internal teams.
• Conduct quality assurance reviews to ensure product content meets MEC standards.
• Troubleshoot product data issues, investigate syncing problems and coordinate fixes with internal teams.
• Backfill missing product attributes when new customer-facing content requirements are introduced.
• Support in defining and evolving product content standards as our digital experience grows.

Skills

Ecommerce enrichment

PIM experience

Copywriting

Customer insight

Process improvement

Analytical thinking

Attention to detail

Tech learning

Organization

Independent work

Relationship building

Tools

Akeneo

CMS

ERP

Job description

Salary Range: $56,000.00 To $69,900.00 Annually

About MEC

At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence. We offer more than products; we offer passion for the outdoors. We play with purpose!

Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle. If you are that person, we’d love to connect with you. Join us!

Inclusivity at MEC

MEC is an equal opportunity employer committed to building an inclusive community of staffers. We work with our people to create a diverse workplace where everyone belongs and has the opportunity to succeed. We welcome all applicants to join our diverse team. Tell us what you need during the hiring process, and we’ll do our best to accommodate you.

The Role

As a Product Information Specialist, you own the process of getting new gear online and customer-ready on mec.ca. Balancing speed with attention to detail, you enrich product information and publish products quickly so we don’t miss peak selling seasons- all while bringing MEC’s trusted expertise to the online experience.

By ensuring every Product Detail Page (PDP) is accurate, curated, and complete, you provide what members need to choose the right gear. Your work removes buying hesitation, ensures reliable product information, and helps customers shop with confidence.

The Product Information Management (PIM) system is the primary tool you’ll use to enrich and manage product information. We're looking for someone who enjoys finding better ways of working and can help improve our processes and use of the PIM over time.

Location:This role can be performed in a hybrid capacity from MEC's Head Office in Vancouver, BC, or remotely from anywhere within Canada.

As the Product Information Specialist you'll:

• Enrich product content to MEC’s digital standards including: product descriptions, technical specifications, size guides, image gallery captions and product videos
• Proactively source and compile product data ahead of seasonal launch dates
• Contribute to the continuous improvement of the PIM by maintaining reusable product information structures and workflows that streamline product enrichment
• Resolve product information issues flagged by customers and internal teams
• Conduct quality assurance reviews to ensure product content meets MEC standards
• Troubleshoot product data issues, investigate syncing problems and coordinate fixes with internal teams
• Backfill missing product attributes when new customer-facing content requirements are introduced
• Support in defining and evolving product content standards as our digital experience grows

What you'll bring:

• Strong preference for experience enriching large product catalogues in an ecommerce environment
• Strong preference for experience working within retail systems such as PIMs (preferably Akeneo), CMS, ERP or dropship platforms
• A skill for writing – from a personal blog to a school paper, with product copywriting experience as an asset, whether with an internal marketing team, or an agency.
• A love for gear: you’re the person friends ask for product advice, you research your purchases, and stay on top of evolving technology and trends.
• A deep understanding of our customers and what information is required to move them from browsing to buying.
• Initiative to identify process improvements
• Strong analytical and problem-solving skills with the ability to troubleshoot data issues
• Exceptional attention to detail and commitment to data accuracy
• Comfortable learning new technology and experimenting with AI tools to improve efficiency
• Excellent organization skill and ability to manage priorities and deadlines
• The ability to maintain professional relationships with internal stakeholders, brand partners, and vendors
• A desire for learning opportunities to improve area-specific knowledge
• The ability to work on your own for long periods of time, without losing focus on other priorities

The Compensation & Perks

This is a permanent role with the anticipated salary range of $56,000 to $69,900 base+ bonus. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications and internal equity.

• Generous annual vacation allotment & Paid Care time (Wellness/sick)
• Maternity and Parental leave top-up
• Staff Discount and amazing deals straight from vendors
• Top-notch benefit plan & Retirement plan with matched contributions
• Paid days to pursue outdoor activities and/or volunteer in your community
• Access to a learning platform and educational assistance support
  

Note: Availability of the benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. MEC reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

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