Product Guide - Bilingual (English / Mandarin)

Arc'teryx Equipment; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading outdoor equipment brand in Toronto is seeking enthusiastic retail staff to deliver exceptional customer service and brand experiences. You will be pivotal in engaging with customers, sharing product knowledge, and collaborating with your team. Ideal candidates are adaptable, self-motivated, and enjoy problem-solving. This role offers full time (30-40 hours/week) or part time (10-30 hours/week) options with competitive hourly pay.

Qualifications

• Passionate about delivering exceptional customer service.
• Self-motivated and enjoy problem solving.
• Proficiency in Mandarin is considered an asset.

Responsibilities

• Deliver a best-in-class brand experience to guests.
• Develop personal and professional passions with team support.
• Use the Point-of-Sale system to process guest transactions.

Skills

Exceptional customer service

Problem solving

Flexibility and adaptability

Collaboration

Integrity

Job description

Overview

Your Opportunity at ARC’EYtRyx: You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests and supporting the brand’s evolution in stores and communities. You are product-obsessed, seek outdoor experience to test performance, and authentically share product knowledge to guests based on their interests and needs. You prioritize your development and celebrate the achievements of others, contributing to a better world together.

Responsibilities

• Deliver a best-in-class brand experience to guests by sharing technical product knowledge and assisting with problem solving
• Build a strong understanding of products and weave this information into guest interactions authentically
• Champion Arc’teryx as a brand ambassador in-store and in the community
• Develop personal and professional passions with team support
• Support elevating the guest experience by collaborating with store leadership on projects and brand initiatives
• Provide feedback on merchandising and in-store experience to help drive sales
• Maintain an open, collaborative relationship with your team and store leadership
• Support and participate in store tasks as assigned by leadership
• Answer store phones, respond to voicemails and store emails; occasionally respond on Epicenter social media channels
• Use the Point-of-Sale system to process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receive and unpack boxes for inventory as required (boxes can weigh 5–30 lbs)

Qualifications

• You are passionate about delivering exceptional customer service
• You love to have fun at work and hold yourself accountable
• You are self-motivated and enjoy problem solving
• You are flexible and adaptable when faced with ambiguity
• You balance autonomy and collaboration effectively
• You inspire breakthrough thinking and continuous improvement
• You seek the best solutions with integrity
• You are passionate about your work and getting outside

Expectations

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year
• You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of Store Leads, Store Manager, and Assistant Manager, you perform other projects, duties, and assignments as required
• Proficiency in Mandarin is considered an asset for supporting Mandarin-speaking clients

Availability Requirements

• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change at the discretion of the Store Manager
• Full Time – 30–40 hours per week (5 days per week)
• Part Time – 10–30 hours per week (2–4 days a week)

Compensation

• 20.70 - 23.80 CAD per hour (base pay, before bonuses and benefits)
• Details: Hourly, On-site

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace aligns with our core value Do Right and helps make our business better. Inclusion helps create a healthier, happier workplace, drives creativity and innovation, and reflects the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.