Product focused Software Engineer

Total Life, Inc.; Vancouver; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Equity

Salary growth package

Job summary

Total Life, Inc. in Vancouver, BC is seeking a Software Developer for Product, Growth & AI Agents. You’ll own the full client lifecycle and build growth features into the platform, shipping rapid changes in a small, fast-moving team.

You’ll design and implement agentic systems, automate outreach, eligibility checks, reminders and billing follow-ups, and closely monitor metrics to drive retention and referrals.

Qualifications

• 2-4+ years building production software
• Hands-on experience with Go or willing to learn quickly
• Hands-on experience with LLMs: tool use, multi-step agents, prompts
• Fluency with data: SQL, analytics tools, experiment design
• Track record of owning a funnel, lifecycle or growth metric
• Experience building referral, viral or retention features
• Self-starter who can scope and ship autonomously
• Comfort in a small team with visible work
• Healthcare tech familiarity or HIPAA knowledge (bonus)

Responsibilities

• Own the full client lifecycle from acquisition to re-engagement.
• Design agentic systems to automate outreach, intake, checks, reminders and billing follow-up.
• Build re-engagement flows to recover patients at risk of dropping out.
• Integrate referral and growth loops: patient/family referrals, partner tools and shareable moments.
• Ship features quickly, often in days.
• Set up event tracking, dashboards, alerts and experiments; report on metrics.
• Connect agents to CRM, scheduling, insurance eligibility, billing, SMS and voice.
• Ensure agents stay accurate, safe and compliant in healthcare.
• Collaborate with founder, operations, billing and marketing to automate bottlenecks.

Skills

Go development

LLMs

SQL & analytics

Funnel ownership

Retention features

Self-starter

Small-team culture

Product-minded

Healthcare knowledge

Tools

CRM

Scheduling systems

Job description

Software Developer, Product, Growth & AI Agents
Total Life · Hybrid, Vancouver, BC

About Total Life
Total Life is a telehealth company that provides mental health care to older adults. We have 200+ licensed clinicians, serve patients in all 50 states and DC, and are in-network with Original Medicare, Aetna, Cigna, UnitedHealthcare, Humana and most Blue Cross Blue Shield plans. We’re expanding into psychiatry, longevity and cognitive care, and we’re building AI agents that reach out to patients, answer their questions and guide them into care. We are a Deloitte Fast 50 and Inc 5000 (top 5 in healthcare) company and looking for a self-motivated and dynamic person to join our team.

The role
We’re a small team that ships fast, and we want a self-starter who thinks in funnels and builds with agents. You’ll own the full client lifecycle, from the first touchpoint through booking, care, billing and re-engagement. You’ll also build growth features into the platform itself, so every patient, family member and partner becomes a channel to the next patient. You won’t wait for a spec. You’ll spot the drop-off in the data, ship the fix, watch the results and keep iterating.

What you’ll do

• Own the full client lifecycle (acquisition, intake, eligibility, scheduling, sessions, billing and claims, retention and re-engagement) and make every handoff smooth
• Design and build agentic systems that automate outreach, intake, insurance checks, appointment reminders, billing follow-up and re-engagement
• Build re-engagement flows that spot patients at risk of dropping out of care and bring them back at the right moment, through the right channel
• Build referral and growth loops into the product: patient and family referrals, provider and partner referral tools, and shareable moments that bring in new patients without paid ads
• Ship features and products quickly, often in days, not quarters
• Monitor what you ship: set up event tracking, dashboards, alerts and experiments, and report on what moved conversion, lifecycle and referral metrics
• Connect agents and features to our real workflows: CRM, scheduling, insurance eligibility, billing, SMS and voice
• Build evaluation and monitoring so agents stay accurate, safe and compliant in a healthcare setting
• Work directly with the founder, operations, billing and marketing to turn bottlenecks into automated systems

What you bring

• 2-4+ years building production software, full-stack preferred
• Strong, hands‑on experience with Go or willingness to learn quick
• Hands‑on experience building with LLMs: tool use, multi‑step agents, prompt design and evals
• Fluency with data. You’re comfortable with SQL, analytics tools and experiment design, and you can explain what moved a metric and why
• A track record of owning a funnel, lifecycle or growth metric and improving it
• Experience building referral, viral or retention features into a product, not just running campaigns on top of one
• A self‑starter who picks the right problem, scopes it and ships it without being told
• Comfort working on a small team where you wear many hats and your work is visible
• A product eye: you notice friction and design simple solutions
• Bonus: health tech, billing or claims systems, HIPAA, voice or SMS AI, or products for older adults

Why Total Life

• Build AI agents and growth systems that put real patients in front of real clinicians, with outcomes you can measure
• Own the whole lifecycle, not just a piece of it
• A small team with high ownership and a direct line to leadership
• A national platform that’s still early enough for you to shape it
• Equity and salary package in a high growth environment