Product Expert - Veeva CRM

Veeva Systems, Inc.; Toronto; Hybrid; USD 55,000 - 225,000; Full time

Job summary

Join a mission-driven organization as a Product Expert, where you will leverage your expertise in Veeva CRM to influence product development and drive customer success. This role offers the chance to engage directly with customers, share insights, and help shape the product roadmap. With a commitment to flexibility, you can thrive in your ideal work environment, whether at home or in the office. This is a unique opportunity to contribute to an innovative company that values employee success and customer satisfaction, while also offering competitive compensation and growth potential.

Qualifications

• 3+ years experience with Veeva CRM administration or implementation.
• Strong analytical and communication skills are essential.

Responsibilities

• Act as a product evangelist for Veeva CRM and educate customers.
• Collect and prioritize customer feedback for product improvements.

Skills

Veeva CRM administration

Analytical Skills

Communication Skills

Customer Engagement

Technical Requirements Communication

Tools

Video Editing Software

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

As the Product Expert, you will be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of the innovation within our products.

This is a great opportunity for someone who is knowledgeable and passionate about Veeva CRM and is excited about working closely with customers to help make them successful.

What You'll Do

• Be the product evangelist and provide subject matter expertise for Veeva CRM
• Stay up to date with the latest features, capabilities, and roadmap direction
• Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
• Engage with customer stakeholders to share our product vision and roadmap
• Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
• Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
• Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Requirements

• A must-have is 3+ years experience administrating and/or implementing Veeva CRM
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience interacting with customers and internal teams, both in-person and remote
• Strong analytical and communication skills; written, verbal, and formal presentation
• Self-directed team player with a positive attitude
• Willingness to travel up to 10%

Nice to Have

• Creating materials for technical & non-technical audiences
• Experience with video editing software
• Experience performing software demonstrations
• Experience managing an online community

Compensation

• Base pay: $55,000 - $225,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].