Product Enablement Specialist Co-op

FISPAN Services, Inc.; Vancouver; On-site; CAD 33,000 - 45,000; Full time

Benefits offered by this job

MacBook and Apple equipment

Downtown Vancouver office with views

Job summary

FISPAN Services Inc. in Vancouver is seeking a Product Enablement Specialist to translate complex fintech technology into clear content. You will draft product guides, build training modules, and coordinate enablement projects with Product, Sales, and Customer Success teams.

You will help manage our internal knowledge base and work closely with product teams to translate features into user-friendly materials, gathering feedback for continuous improvement.

Qualifications

• Currently enrolled in a post-secondary program (Business, Communications, Computer Science, or English/Professional Writing preferred).
• Clear, concise, and professional writing with the ability to explain complex ideas simply.
• Experience with Jira, Confluence, or any LMS is a major plus.
• Able to manage multiple tasks with high attention to detail.
• Curious about FinTech and banking infrastructure.

Responsibilities

• Draft, edit, and maintain high-quality Product Guides and How-To articles.
• Develop training materials including slide decks, videos, product tours, and interactive modules.
• Assist in managing enablement project lifecycles and update documentation with new product releases.
• Organize and optimize the internal Source of Truth (LMS or documentation).
• Translate technical features into user-friendly enablement materials in collaboration with Product teams.
• Gather feedback on training materials to identify areas for improvement.

Skills

Current Student

Strong Communicator

Tech Savvy

Organizational Whiz

Proactive Learner

Tools

Jira

Confluence

LMS

Job description

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Role Overview

As a Product Enablement Specialist, you will sit at the intersection of Product, Sales, and Customer Success. Your mission is to translate complex financial technology into clear, digestible, and engaging content. Whether you are drafting a technical Product Guide, building a training module, or helping manage product launch materials, you will play a key role in ensuring our partners and clients understand the full power of FISPAN’s platform.

Key Responsibilities

• Product Documentation: Draft, edit, and maintain high-quality Product Guides and "How-To" articles that help users navigate our embedded banking tools.
• Training Content Creation: Support the development of training materials, including slide decks, videos, product tours, and interactive modules for our internal teams and bank partners.
• Project Coordination: Assist in managing the lifecycle of enablement projects, ensuring that documentation is updated in sync with new product releases.
• Internal Knowledge Base: Help organize and optimize our internal "Source of Truth" (LMS or documentation) to ensure information is easy to find and accurate.
• Cross-Functional Collaboration: Work closely with Product teams to "translate" technical features into enablement materials for users.
• Feedback Loop: Gather feedback on existing training materials and documentation to identify areas for improvement or clarification.

Required Skills & Qualifications

• Current Student: Currently enrolled in a post-secondary program (Business, Communications, Computer Science, or English/Professional Writing preferred).
• Strong Communicator: You have a knack for explaining complex ideas simply. Your writing is clear, concise, and professional.
• Tech Savvy: You aren't afraid to dive into a new software platform or ERP. Experience with tools like Jira, Confluence, or any LMS is a major plus.
• Organizational Whiz: You can manage multiple tasks at once and have a high attention to detail (you’re the person who catches the typo everyone else missed).
• Proactive Learner: You are curious about FinTech and eager to understand how global banking infrastructure works.
• Location: Ability to work from our downtown Vancouver office (Guinness Tower).

Bonus Points

• Experience with screen-recording/video editing tools (e.g., Google Vids, Vimeo, Adobe).
• An interest in Project Management frameworks (Agile, Scrum).
• Previous experience in a customer-facing or tutoring role.

Join our dynamic and inclusive team at FISPAN, where your contributions will help us achieve our mission of revolutionizing the FinTech industry and fundamentally changing the way companies bank. Our modern and scenic office is located in downtown Vancouver in the Guinness Tower Building, offering an inspiring environment for creativity and collaboration.

Why Work With Us?

Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan and equity grants that give you a true stake in our future. Beyond your compensation, you benefit from:

• Best-in-Class Equipment: The most modern MacBook and Apple equipment.
• Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.

Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $3000-$4000 monthly; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.