Product Development Specialist, Staples Promotional Products

Staples; Vaughan; In loco; CAD 52.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusive culture

Vacation allotment

Discounts

Descrizione del lavoro

Staples Promotional Products is seeking a sales support professional in Canada to assist Account Managers with sourcing and quoting promotional merchandise. You will manage quotes, source products from domestic and overseas vendors, and ensure margin targets are met while maintaining strong customer relationships.

Responsibilities include handling routine quote requests, collaborating with cross-functional teams, attending client calls and vendor events, and maintaining accurate quote records.

Competenze

• 2+ years of related experience in sales support, sourcing, product development, or promotional merchandise.
• Bachelor’s Degree or equivalent experience is preferred.
• Bilingual capabilities in English/French are preferred.

Mansioni

• Partner with Account Managers, customers, and vendors to support sourcing and quoting needs.
• Manage and expand customer relationships through timely, accurate source/quote activities.
• Generate promotional merchandise quotes using Bridge, Linc, SAGE, PPT, and email.
• Source promotional products from domestic and overseas vendors, targeting 80%+ preferred/vendor usage.
• Respond promptly to quote requests in line with SLA requirements.
• Handle simple quotes under $5,000 independently; higher quotes require manager approval.
• Ensure quotes align with margin and profitability guidelines and departmental targets.
• Maintain records of quote activity and follow-ups in designated systems.
• Attend client calls and vendor tradeshows as required.
• Collaborate with sales and support teams to resolve inquiries and issues.

Conoscenze

Customer interaction

Quote management

Relationship building

Margin optimization

Vendor management

Cross-functional collaboration

Organizational skills

Creative sourcing

Bilingual (English/French)

Formazione

Bachelor’s Degree or equivalent experience

Strumenti

Bridge

Linc

SAGE

PPT

Descrizione del lavoro

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

What You’ll Be Doing:

• Partner closely with Account Managers, customers, and vendors to support promotional merchandise sourcing and quoting needs
• Manage and expand customer relationships through timely, accurate source/quote activities
• Generate promotional merchandise quotes using systems and formats such as Bridge, Linc, SAGE, PPT, and email
• Source promotional products from preferred domestic and overseas vendors, ensuring 80%+ preferred/partner vendor usage
• Respond promptly to customer and Account Manager quote requests in accordance with SLA requirements
• Handle incoming simple/transactional quote requests under $5,000 independently; manage quotes over $5,000 with Account Manager approval
• Ensure all quotes align with margin and profitability guidelines and departmental targets
• Maintain accountability for team margin performance and preferred vendor usage metrics
• Research products, pricing, and market trends to deliver competitive, profitable quotes
• Proactively present creative product sourcing ideas aligned to customer marketing objectives, events, or sponsorships
• Advise customers on best product solutions and recommend custom options when appropriate
• Maintain accurate records of quote activity and follow-up actions in designated systems
• Submit complete, clean order requests to the Special Order Team for order entry
• Attend client calls and product/vendor tradeshows (local and out-of-town as required)
• Collaborate with sales and support teams to resolve inquiries, issues, and customer complaints
• Contribute to team success through participation in sales meetings, sharing best practices, product ideas, and success stories

What You Bring to the Table:

• Strong ability to interact directly with Account Managers, customers, and vendor partners
• Deep understanding of customer brand guidelines to ensure accurate and expedited quotes
• Proven ability to maintain and grow margins while meeting revenue goals
• Knowledge of promotional merchandise sourcing, pricing, and vendor ecosystems
• Experience ensuring customer satisfaction through cross-functional collaboration
• Ability to manage multiple quote requests while maintaining accuracy and responsiveness
• Creative, consultative mindset with the ability to exceed customer expectations
• Strong organizational skills, including tracking quote activities and follow-ups
• Customer-focused approach with a solid understanding of client business needs and operational requirements
• Commitment to staying current on new products, trends, and best practices in promotional merchandise

What’s Needed - Basic Qualifications:

• 2+ years of related experience in sales support, sourcing, product development, or promotional merchandise

What’s Needed - Preferred Qualifications:

• Bachelor’s Degree or equivalent experience
• Bilingual capabilities in English/French
• Experience within promotional products, custom merchandise, or branded solutions
• Familiarity with preferred vendor programs and compliance standards
• Experience supporting revenue growth and margin performance goals
• Willingness to attend product or vendor tradeshows as required

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!