Product Designer – Consumer Facing team (Bangkok Based)

Agoda; Montreal; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in the travel sector seeks a talented Product Designer to enhance user experiences across its platforms. This role involves creating innovative solutions for checkout processes and improving user engagement through personalized services. The ideal candidate will have extensive experience in UX design, a strong portfolio, and the ability to work collaboratively with diverse stakeholders. Join a dynamic team committed to making travel seamless and rewarding for all, while fostering a culture of creativity and experimentation.

Qualifications

• 5+ years of experience as a UX/Interaction designer for digital products.
• Strong portfolio demonstrating design thinking and solutions.

Responsibilities

• Deliver design solutions for complex business scenarios.
• Collaborate with researchers to evaluate design impacts.

Skills

UX Design

Interaction Design

Wireframing

Prototyping

Stakeholder Management

Communication Skills

Education

Bachelor's Degree in Design or related field

Tools

UX Design Tools

Job description

Product Designer – Consumer Facing team (Bangkok Based)

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About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn, and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness.

We are a skillful, driven, and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Role in the Consumer facing team

This team aims to create the smoothest checkout experience for users by offering personalized payment methods and scaling the experience across other funnels like flights and activities. The Growth & Retention team focuses on attracting new users while retaining existing ones by leveraging competitive pricing, rewards, and programs to enhance user engagement and loyalty.

Experience Requirements & Role Expectations

• 5+ years of full-time experience as a UX/Interaction designer for digital or web-based products; in-house designer experience highly preferred
• Experience managing multiple stakeholders within an agile development process
• Proficient in creating wireframes, UX design tools, and prototyping
• A strong portfolio demonstrating design thinking, process, and solutions related to web or mobile applications with complexities
• Good communication, presentation, and interpersonal skills in English
• Good visual skills, familiarity with component usage

The Product Designer is an experienced problem solver for high-complexity areas. He/she will work closely with Product stakeholders to collaborate and execute on the product team’s roadmap and milestones. The Designer also possesses domain knowledge and expertise of the products or initiatives, to co-create future partner-centric product strategies or roadmaps with stakeholders. He/she will lead by creating alignment, telling compelling stories to illustrate hotel users’ problems connected with enterprise business journeys, clearly articulate design decisions, and drive optimal UX solutions to influence the enterprise business for long-term visions.

Role Responsibilities

• Deliver hands-on design solutions for moderately complex enterprise business scenarios and well-defined problems, aligning with property partners’ vision and business goals
• Engage in research and collaborate with researchers to evaluate the impact of solutions, driving improvements toward desired outcomes in property partner-facing products
• Acquire deep domain knowledge in OTA (Online Travel Agency) business through daily collaboration with product leaders, analyzing research insights, and working closely with stakeholders
• Represent ‘Agoda Design’ by advocating user-centric design principles and engaging with external property partner touchpoints
• Collaborate with product stakeholders to drive continuous discovery, validate ideas, and influence enterprise product strategy and roadmap

Join us in shaping the future of travel experiences at Agoda!