Product Design Strategist

Desjardins Group; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus

4 weeks vacation

Defined benefit pension

Group insurance

Telework equipment

Health & wellness reimbursements

Job summary

Desjardins Group is seeking an experienced leader to shape the future of digital experience for Group Insurance and Group Retirement Savings. You will drive product strategy, experience design, and organizational transformation, influencing roadmaps and value delivery for members and clients.

You will partner with Product, Technology, Sales, and Operations to advance strategic initiatives, support client engagements, and foster innovation through workshops and end-to-end journeys.

Qualifications

• Bachelor's degree in a relevant field.
• Six+ years in UX strategy, product design, digital experience or related roles.
• Experience influencing product direction in complex environments.
• Excellent French and English communication (oral and written).
• Expertise in workshop facilitation and stakeholder engagement.
• Proficiency with Figma, journey mapping, prototyping, and design thinking.

Responsibilities

• Manage and evolve the end-to-end Figma prototype for Group Insurance and Group Retirement Savings digital ecosystem across web and mobile.
• Maintain an integrated view of current and future experiences aligned with roadmaps and priorities.
• Identify opportunities for innovation and value creation; translate needs into strategic recommendations.
• Use prototypes and journeys as tools for communication, planning, and decision-making.
• Facilitate ideation and workshops addressing complex business and customer experience challenges.
• Advise Product, Business, and Delivery teams on UX best practices and accessibility.
• Present the vision and value of digital experiences to clients and executives.

Skills

UX strategy

Product design

Digital experience

Service design

Stakeholder engagement

Workshop facilitation

Bilingual: French/English

Education

Bachelor's degree

Tools

Figma

Prototyping

User journey mapping

Job description

We are looking for an experienced leader in product strategy, digital experience, and organizational transformation to help shape the evolution of the digital ecosystem for Group Insurance and Group Retirement Savings. This role sits at the intersection of product strategy, experience design, service design, customer experience, and digital innovation. The Product Design Strategist will be responsible for defining and evolving the future vision of the digital experience, ensuring it meets user needs, business objectives, and the organization's strategic priorities. You will serve as a strategic advisor, maintain an integrated view of our entire digital ecosystem, and use a variety of strategic design artifacts, experience prototypes, user journeys, and service models to foster stakeholder alignment and guide business decision-making. Unlike a Product Designer role focused on detailed interface design, this position is focused on defining future directions, identifying innovation opportunities, influencing product strategies, driving digital adoption, and maximizing the value delivered to members, clients, and partners. The role will also act as a strategic partner to Sales teams, supporting client and prospect engagements through compelling demonstrations, end-to-end experience narratives, and a clear articulation of our digital vision and value proposition. You will work closely with Product, Business, Technology, Sales, Customer Experience, and Operations teams to support the organization's strategic initiatives and digital transformation.

More specifically, you will be required to:

• Manage and evolve the end-to-end Figma prototype representing the Group Insurance and Group Retirement Savings digital ecosystem across web and mobile
• Maintain an integrated view of current and future experiences, ensuring the Figma prototype reflects business priorities, product roadmaps, and strategic directions
• Influence product direction and the digital roadmap by identifying opportunities for innovation, experience improvement, and value creation for members and clients
• Translate user needs, client feedback, and business objectives into strategic recommendations that support the evolution of digital products and services
• Use prototypes, user journeys, and other experience artifacts as tools for communication, alignment, planning, and strategic decision-making
• Facilitate ideation, design thinking, and innovation workshops to address complex business and customer experience challenges
• Act as a strategic advisor to Product, Business, and Delivery teams on user experience, accessibility, user research, and UX best practices
• Provide influential leadership across Product, Technology, UX/CX, Sales, and Operations teams to ensure alignment between user needs, business objectives, and transformation initiatives
• Present the vision and value of digital experiences to clients, executives, and other strategic stakeholders through demonstrations and end-to-end journeys

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

Trade Union (If applicable) Job Family Marketing (FG) Unposting Date 2026-10-15

What you bring to the table

• Bachelor's degree in a relevant field
• A minimum of six years of experience in roles related to UX strategy, product design, product management, digital experience, service design, or related fields
• Experience influencing product direction and business decisions in complex environments
• Experience translating customer needs and business objectives into product and experience strategies
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking parteners, members and/or clients
• Expertise in workshop facilitation and stakeholder engagement
• Expertise in communication, with the ability to simplify complex concepts and deliver compelling strategic narratives to clients, senior executives, and large groups of stakeholders
• Proficiency in Figma, user journey mapping, advanced prototyping, experience modelling, and design thinking methodologies

Complexity, Innovation, Interpersonal Savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

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