Product Care Specialist (Mobile Klinik) | Market Mall

Intello Technologies Inc.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Product Care Specialist to join their dynamic team. This role involves engaging with customers, providing solutions through technology, and ensuring a high-quality service experience. The company is dedicated to fostering a diverse and inclusive environment, offering flexible schedules and comprehensive benefits. You'll thrive in a fast-paced setting where your contributions are valued and recognized. If you are passionate about technology and customer service, this opportunity is perfect for you to make a meaningful impact in the lives of Canadians.

Benefits

Flexible medical, vision, and dental benefits

Paid training

Maternity and parental leave top-ups

Fertility treatment coverage

Monthly activations bonus

Qualifications

• Strong customer service skills and ability to engage with customers.
• Technical aptitude to provide solutions and support.

Responsibilities

• Engage with customers in-store and through various communication channels.
• Provide repair and replacement estimates based on customer needs.

Skills

Customer Service

Technical Solutions

Communication Skills

Problem Solving

Education

High School Diploma

Job description

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Product Care Specialist (Mobile Klinik) | Market Mall

Location:

Calgary, AB, CA, T3A 0E2

Jobs by Category: Retail

Job Function: Retail

Status: Full Time

Schedule: Regular

Description

What does it mean to join Mobile Klinik powered by TELUS?

• Our goal is to provide Canadians with an excellent experience
• We are passionate about people - our customers, our communities, and our team
• We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

What’s in it for you?

• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
• We provide paid training to ensure your success
• And so much more

Responsibilities

• Be part of a high performing team where your contributions are measured and recognized
• Create solutions for our customers by using the power of technology to improve their lives
• Work in a fast paced environment, where every day is different
• Engage with prospective and current customers in store, by phone and messaging
• Provide repair and replacement estimates for the customer

Working hours and locations

• Opportunity to work with all of our brands
• Work a flexible schedule, which includes evenings and weekends
• Hours vary by location and time of year
• Shift coverage at nearby locations

What you can expect after you apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Base Hourly Pay: $17 - $21

Bonus Pay: Monthly activations bonus

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

You will be successful if you are...

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.