Product Care and Sales Specialist - Park Royal (Full-Time)

Intello Technologies Inc.; West Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Product Care and Sales Specialist to join their innovative team. This full-time role involves receiving, grading, and processing electronic devices, ensuring they meet high standards before resale. You will work in a dynamic retail environment, providing exceptional customer service while troubleshooting and repairing devices. With flexible working hours and a commitment to diversity and inclusion, this position offers a fulfilling career path in technology. Join a company that values your unique contributions and empowers you to make a difference in the lives of customers.

Benefits

Discounts on wireless technology

Flexible medical, vision, and dental benefits

Paid training

Maternity and parental leave top-ups

Fertility treatment coverage

Gender affirmation coverage

Qualifications

• Strong customer service skills with a focus on technology.
• Ability to troubleshoot and repair electronic devices.

Responsibilities

• Receive and grade bulk shipments of Certified Pre-Owned devices.
• Conduct tests to identify issues with telecommunication equipment.
• Repair and refurbish electronic equipment according to brand guidelines.

Skills

Customer Service

Technical Troubleshooting

Team Collaboration

Education

High School Diploma

Technical Certification

Job description

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Product Care and Sales Specialist - Park Royal (Full-Time)

Location:

West Vancouver, BC, CA, V7T 1A1 West Vancouver, BC, CA, V7T 2W4

Jobs by Category: Retail

Job Function: Retail

Status: Full Time

Schedule: Regular

Description

What does it mean to join Mobile Klinik powered by TELUS?

Mobile Klinik DRC (Device Refurbishment Centre) is a facility that repairs and restores electronic devices such as smartphones to their original condition. Mobile Klinik DRC is responsible for ensuring that the devices are fully functional and meet the manufacturer’s standards before they are resold at Mobile Klinik stores.

What’s in it for you?

• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
• We provide paid training to ensure your success
• And so much more

Responsibilities

We provide training on how to:

• Receive, grade, and process bulk shipments of Certified Pre-Owned devices
• Identify cosmetic and functional flaws through grading and triage processes
• Conduct tests to identify issues with telecommunication equipment
• Provide detailed reporting on device grades and failures
• Analyze Technical Repair Guides and troubleshoot electronic equipment as per specification
• Repair and refurbish electronic equipment according to brand guidelines
• Meet productivity targets
• Resolve software interface issues
• Maintain accurate device records and labeling
• Collaborate with team members to share knowledge and experience
• Ensure a safe work environment by following regulations and standards

Working hours

• Willing to work flexible hours including weekends – hours of operation range from 8:00am – 6:30pm EST

What you can expect after you apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Total Earnings Range:$17.40 to $57.70 per hour

Note that the actual Total Earnings Range includes the Base Rate plus any additional earned from our uncapped compensation programs this year.

You will be successful if you are...

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Retail

We want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retailteam.

You're looking. We're hiring. Join the family.

We are honoured to be recognized

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.