Product Builder, Learning & Operations

Clutch; Toronto; Hybrid; CAD 130,000 - 180,000; Full time

Benefits offered by this job

Health & dental benefits

Generous time off program

Equity incentives

Job summary

Clutch is seeking a Product Builder focused on learning and frontline operations to design and ship software that helps teams learn faster and perform better.

You will work with product, design, engineering, data, and operations to create onboarding, certification, and feedback experiences, integrating training into daily workflows and using gamification to drive mastery.

Qualifications

• 6+ years of experience building digital, learning, or user-facing products.
• Strong product sense and ability to identify underlying problems.
• Genuine passion for education, learning, training, and mastery.
• Strong UX instincts for simple, intuitive experiences.
• Experience designing products that drive repeated use and motivation.
• Comfort working directly with frontline users and using AI-assisted tools.

Responsibilities

• Own learning and training problems end-to-end from understanding to design, build, launch and iterate.
• Spend time with frontline teams to understand workflows and performance gaps.
• Integrate learning into internal tools and operational workflows.
• Create onboarding, training, certification, and feedback experiences to accelerate proficiency.
• Use gamification to motivate progress, mastery, and engagement.
• Explore simulations, scoring, progression systems, and AI coaching to improve learning.
• Measure impact on performance, quality, productivity, and time-to-proficiency.
• Collaborate across product, design, engineering, data and operations.

Skills

Product sense

UX instincts

AI-assisted tools

Frontline user research

Learning products

Gamification

Job description

About Clutch

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can sell their car instantly online using our ML-driven pricing model, or browse thousands of cars to buy, all from the comfort of their home. Named three years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and is backed by world-class investors including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90.

About The Team

Clutch is an operations-heavy business. Every vehicle moves through a complex lifecycle before reaching a customer: pickup, inspection, reconditioning, detailing, photography, movement between facilities, preparation for sale, and delivery. Hundreds of employees make that happen every day, and nearly all of them use software we build. We’re looking for a Product Builder focused on learning and frontline operations — someone who can build products that help our teams learn faster, perform better, and become exceptional at their jobs. The goal isn’t to build a traditional LMS. It’s to make the software people already use an increasingly powerful tool for training, feedback, progression, and mastery.

What you’ll do

• Own learning and training problems end-to-end, from understanding the job through designing, building, launching, and improving the solution
• Spend time with frontline teams to understand how they work, where people struggle, and what separates good performance from great performance
• Build learning directly into Clutch’s internal tools and operational workflows
• Create onboarding, training, certification, and feedback experiences that help employees become proficient faster
• Use gamification thoughtfully to motivate progress, mastery, consistency, and engagement
• Explore simulations, challenges, scoring, progression systems, AI coaching, and other ways to make learning more effective
• Measure whether what you build actually improves performance, quality, productivity, and time-to-proficiency
• Work across product, design, engineering, data, and operations rather than handing work from one function to another
• Ship quickly, observe how people use what you’ve built, and continuously iterate

Minimum Requirements

• 6+ years of experience building digital products, learning products, educational products, or similarly user-facing systems
• Strong product sense and an ability to identify the underlying problem rather than simply building what was requested
• A genuine passion for education, learning, training, and how people develop mastery
• Strong UX instincts and a high bar for simple, intuitive, engaging experiences
• Experience designing products that drive repeated use, motivation, or behavioural change
• Comfort working directly with frontline users and learning how their jobs actually work
• Comfort using AI-assisted or agentic tools to build software, or a strong desire to become highly proficient with them
• Willingness to work outside the traditional boundaries of your discipline
• Ability to measure whether a product actually changed behaviour or improved outcomes

Preferred Qualifications

• Experience in edtech, education, learning technology, or training products
• Experience building gamified or highly engaging consumer products
• Experience at companies such as Duolingo, Khan Academy, Quizlet, Codecademy, Brilliant, or similar
• Experience building onboarding, certification, coaching, or performance-management products
• Experience building internal tools or software for operationally complex businesses
• Experience working at a startup, either as an early employee or founder
• Evidence of having taught yourself skills outside your formal discipline

You WILL NOT enjoy this role if

• You think training primarily means creating courses, documentation, or slide decks
• You want your responsibilities to stay strictly within product, design, education, or engineering
• You prefer handing work off once your part is complete
• You don’t enjoy spending time with frontline users
• You value engagement without asking whether people are actually learning
• You use gamification as decoration rather than as a tool for motivation and mastery
• You prefer firm processes over adaptive ones
• You don’t like being scrappy
• You don’t like small, agile teams

Why you’ll love it at Clutch

• Autonomy & ownership — own meaningful problems from beginning to end
• Real-world impact — improve how hundreds of frontline employees learn and work
• A unique design space — combine product, learning, gamification, AI, and operations
• Fast feedback loops — put working software in front of users and improve it quickly
• Competitive compensation and equity incentives
• Generous time off program
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].