Product Associate (Program Admin Officer 1-2)

Nova Scotia; Halifax; On-site; CAD 1,000 - 3,000; Full time

Job summary

Join a dynamic team as a Product Associate in Halifax, supporting the Department of Opportunities and Social Development's digital initiatives. You will play a vital role in delivering and enhancing digital products while providing essential support to staff, aiming to improve service delivery for Nova Scotians. This full-time position offers competitive pay and numerous employee benefits, making it an excellent opportunity for qualified applicants.

Benefits

Career Development opportunities

Defined Benefit Pension Plan

Health and Dental benefits

Paid vacation

Qualifications

• Bachelor’s degree with one year of relevant experience.
• Experience supporting Digital Products.
• Strong problem-solving skills.

Responsibilities

• Assist in the delivery of Digital Products and program enhancements.
• Provide system configuration and administrative support.
• Coordinate program recommendations with staff.

Skills

Communication

Data Analysis

Problem Solving

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

SharePoint

Job description

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Product Associate (Program Admin Officer 1-2)

Competition # : 46224

Department:Opportunities and Social Development

Location:HALIFAX

Type of Employment:Permanent

Union Status: NSGEU - NSPG

Closing Date:09-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At theDepartment of Opportunities and Social Development (OSD) , we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

Join our dynamic team at Service Excellence as we expand and enhance the digital landscape at OSD! As the backbone of coordination and administration for the Service Excellence team, you will be instrumental in supporting the integration and continuous enhancement of OSD Digital Products. Reporting directly to the Director of Operations Planning, you will play a pivotal role providing operational and procedural support to staff at OSD who are accountable for the delivery of core social programs. Your role will directly impact service delivery to clients.

Primary Accountabilities

You will assist in the delivery and administration of Digital Products, including the implementation of new products and the enhancement of existing OSD products. Working with two (2) case management systems (CCM and ICM) and beyond, you have the opportunity to support system releases, problem solve, create requirements/procedure documents, communications and change management initiatives. You will also:

• Support effective product delivery and implementation.
• Review and assess system functionality for various programs and identify user needs to achieve system efficiency.
• Coordinate program recommendations/enhancements with staff and key partners
• Developing operational processes, procedures and support used to deliver timely and efficient services to staff.
• Recognize, diagnose, and solve problems with the goal of uncovering valuable product and user insights.
• Provide system configuration and administrative support.
• Day-to-day system support and user access requests

Qualifications and Experience

A related Bachelor’s degree and one (1) year of related experience in coordinating and administering programs or an equivalent combination of training, education, and experience. In addition, you have:

• Experience supporting Digital Products and a strong passion for making systems efficient for users.
• Knowledge of current research techniques and the ability to conduct data analysis and write reports.
• Proficiency in Microsoft programs (Word, Excel, PowerPoint, Outlook, SharePoint or equivalent)
• Ability to work independently and as a collaborative team player with expertise in partnering and developing relationships.
• Strong communication skills, both verbal and written.
• Time management skills to ensure timely completion of tasks.
• Attention to detail is essential to support operations.
• Sound judgment skills.
• Ability to maintain confidentiality and a strong focus on client service.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include but not limited to:

• A completed related diploma and three (3) years of related experience
• Five (5) years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

Working Conditions

Most of your time is spent in a comfortable office setting. Travel may be required at times. You must have the ability to balance conflicting priorities, handle stressful situations, and work both independently and collaboratively as a team.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade: PR 06

Salary Range: $1,924.95- $2,760.42Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement:

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed [e-mail].