Product Application Engineer

VIAVI Solutions; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading network solutions provider in Ottawa is seeking a Product Application Engineer to manage support for the ONE LabPro product, deliver automation scripting, and provide technical consulting. The ideal candidate will have a background in engineering or computer science and 3-10 years of experience related to High Speed Ethernet and PCIe technologies. You'll collaborate with various internal teams to ensure the success of our products and services, enhancing customer satisfaction. Competitive compensation and opportunities for career growth are offered.

Qualifications

• 3-10 years of experience in related technologies.
• Experience with automation scripting using Python.
• Familiar with troubleshooting digital circuits.

Responsibilities

• Provide product support for VIAVI’s High Speed Networks.
• Deliver scripting support for test automation.
• Develop customer-facing documentation.

Skills

Automation scripting using Python

High Speed Ethernet

PCIe technologies

Education

Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science

Tools

Signal Workshop (SWS)

Spectrum Analyzer

Oscilloscope

Job description

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

Position:

As a Product Application Engineer at VIAVI, you’ll play a pivotal role in our fast-paced Lab & Production business. You’ll directly serve our global customer base, supporting the ONE LabPro product. In this role, you will support our vast array of customers globally.

The ONE LabPro is an advanced multiport Ethernet performance validation and debugging test system. It caters to various needs, including R&D, system verification, and production. Here are some key features:

• High-Speed Traffic Load Testing: Evaluate network performance under heavy traffic conditions.
• System Delay Performance Testing: Assess system responsiveness and latency.
• Switch Fabric Performance Testing: Validate switch fabric functionality.
• Designed for:
  • Network Equipment Manufacturers
  • IC Designers
  • High-Speed Module Suppliers
  • Internet Content Providers (ICPs)
  • Service Providers working on high-speed Ethernet projects up to 800GE.

In addition to ONE LabPro, you will also support other High-Speed Ethernet and PCIe applications.

As you attain in-depth technical knowledge of these products, you will also partner with the VIAVI Sales, Product Line Management, Services, and other internal commercial teams, to enable our customers to grow, ensure highest operational efficiency and exceed their internal organization objectives.

Job Description:
As a Product Application Engineer, you will deliver enterprise level support and services of VIAVI’s High Speed Ethernet and PCIe family of products to our customers. Primary responsibilities will include providing advanced scripting support for automation using Python and TCL, product support, technology consulting, and training. A background in engineering or computer science is required. The job requires a proficient level of knowledge of troubleshooting methodology, working knowledge of troubleshooting digital circuits, familiarity with high speed ethernet, familiarity with PCIe, automation scripting, and helping customers solve complex issues.

Duties and Responsibilities:

• Provide product support and professional services of VIAVI’s High Speed Networks and Xgig family of products.
• Deliver scripting support for test automation.
• Develop customer-facing documentation such as Training documentation and Method of Procedures (MoP) documentation.
• Advise customers regarding the product's proper use and address specific user issues.
• Communicate customer needs and wishes to our PLM, development, and engineering staff
• Identify key use cases by working with customers to troubleshoot complex issues using VIAVI’s products and solutions.
• Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Participate as a Service Planner where you will be responsible for developing and implementing service plans for new products.

Pre-Requisites / Skills / Experience Requirements:

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science (and/or related area), or an equivalent combination of technical education and experience; specifically, familiar with High Speed Ethernet and/or PCIe related technologies; 3 – 10 years of experience.
• Experience with automation scripting using Python.
• Familiarity with other scripting languages and/or programming languages is a plus.
• Familiarity with troubleshooting employing Signal Workshop (SWS), Spectrum Analyzer, Oscilloscope, and other signal analysis technologies is a plus.
• Solid experience in problem analysis and resolution of software problems.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
• Experience in customer-facing work and delivery of services.
• Effective written, oral, and presentation skills.
• Demonstrated teamwork, strong planning, and organizational skills.
• Ability to interact with a wide range of people and enjoy external customer interaction.
• Creative and motivated individual.
• Willingness to travel occasionally 10-15%

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.