Product Analyst

Rakuten Rewards; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking e-commerce company as a Product Analyst, where your analytical skills will drive data-driven insights and enhance customer experiences. This role emphasizes collaboration with Product and Engineering teams to identify opportunities and implement improvements through testing and experimentation. You'll be responsible for building scalable reporting systems and performing deep dive analyses to recommend actionable insights. If you're passionate about leveraging data to shape product features and improve business performance, this is the perfect opportunity for you.

Qualifications

• 2+ years as a business analyst in retail or e-commerce.
• Strong SQL skills and experience with large datasets.

Responsibilities

• Collaborate with teams to implement and analyze tests.
• Define metrics for experimentation and run impactful tests.

Skills

A/B testing

Statistical analysis

Data-driven insights

Interpersonal skills

Communication skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Mathematics

Bachelor's degree in Economics

Bachelor's degree in Statistics

Bachelor's degree in Engineering

Tools

SQL

Tableau

Optimizely

Test & Target

SiteSpect

Job description

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals, and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

Job Summary:

Rakuten Rewards is looking for a Product Analyst who is a creative problem solver with a passion for delivering data-driven insights. The role emphasizes leveraging testing and experimentation frameworks to improve customer onboarding and the business performance of online consumer products. This is a high-impact position focused on enabling product leaders to identify opportunities and implement improvements in product features.

Key Responsibilities:

1. Collaborate with Product and Engineering teams to identify opportunities, estimate impact to prioritize focus, implement and analyze tests.
2. Define key business metrics for experimentation and run large scale experiments that deliver impactful results to the business.
3. Build scalable reporting systems using SQL, BI tools, and scripting languages that help provide insights to business stakeholders.
4. Perform deep dive analysis to explain what happened and recommend improvement opportunities.
5. Be the expert on the data sets and data tools available to improve the product experience using data.
6. Help monitor the quality of the data that is being made available through the company’s reporting tools.

Qualifications:

1. Experience with A/B testing.
2. Proficiency in applying statistical approaches to test design, measurement, and analysis.
3. Skills in translating data-driven learnings and statistical models into actionable insights and effectively communicating these to key stakeholders.
4. Experience working with experimentation platforms (e.g., Optimizely, Test & Target, SiteSpect) is preferred.
5. Strong SQL skills, comfortable working with large datasets (e.g., financial, clickstream) in a Big Data environment.
6. Experience with reporting and visualization tools (Tableau preferred).
7. Strong interpersonal skills, both written and verbal, with the ability and confidence to succinctly convey complex information to senior management.

Minimum Requirements:

1. 2+ years of professional experience as a business analyst, preferably in the retail or e-commerce industry.
2. A bachelor's degree in computer science, mathematics, economics, statistics, or engineering is required.

Five Principles for Success:

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.