Product Advisor- The BMW Store

OpenRoad Auto Group; Vancouver; On-site; CAD 45,000 - 70,000; Full time

Job summary

A leading automotive retailer in Metro Vancouver is seeking driven individuals to excel in vehicle sales and customer service. The role involves understanding client needs, selling new and pre-owned vehicles, and maintaining quality customer relationships. If you have strong interpersonal and negotiation skills, along with the required licenses, join the team to drive your career forward.

Benefits

Discounted Vehicle Purchasing Program

Computer Rebate Program

Employer RRSP Matching

Comprehensive Extended Health and Dental plan

Recognition and Engagement Events

Qualifications

• Good interpersonal skills; ability to communicate professionally with others.
• Ability to work effectively with all levels of the organization.
• Strong computer skills; ability to maintain records in a computerized system.
• Effective negotiation skills and sound decision-making abilities.

Responsibilities

• Provide exceptional customer service by determining each prospective client's vehicle needs.
• Promote new business and contribute to the company's customer base.
• Sell new and pre-owned vehicles and demonstrate features during test drives.
• Deliver vehicles to customers and explain operating features.

Skills

Interpersonal skills

Effectiveness in communication

Computer skills (internet & MS Office)

Negotiation skills

Education

Valid British Columbia Driver's License

Current VSA MDC License

Job description

Overview

We believe in doing good for our customers and for ourselves. The BMW Store, part of OpenRoad, offers a forward-thinking culture with 40 years of continuous improvement. OpenRoad is one of Canada\'s Best Employers and Best Managed Companies, representing 20 automotive brands across 25 locations. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You\'ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and External Training & Development opportunities for skill development and growth
• Collaborative, friendly, and progressive work culture with emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events

Role & Responsibilities

• Provide exceptional customer service by determining each prospective client\'s vehicle needs by asking questions and listening
• Promote new business and contribute to the company\'s customer base by prospecting and using referral networks
• Selling new and pre-owned vehicles, and demonstrate vehicles (including test drives)
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory
• Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment; participate in product training
• Use closing techniques effectively; involve management when necessary and be profit-minded when closing
• Deliver vehicles to customers and ensure they understand operating features, warranty, and paperwork to build customer loyalty
• Introduce customers to Service Department personnel to emphasize quality and efficiency of service
• Set monthly productivity goals and plan how to reach them
• Follow dealership processes to achieve excellent Customer Satisfaction Index ratings on sales, delivery and follow up
• Attend department meetings as required
• Follow company safety policies and report any accidents
• Perform other duties as assigned by management
• OpenRoad reserves the right to modify this job description as business needs require

Knowledge, Skills, and Abilities Required

• Good interpersonal skills; ability to communicate professionally with others
• Ability to work effectively with all levels of the organization
• Strong computer skills (internet & MS Office); ability to maintain records in a computerized system
• Effective negotiation skills and the ability to make sound decisions aligned with job functions
• A Current VSA MDC License
• A valid British Columbia Driver\'s License with a good driving record

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US