Product Advisor - Maple Ridge VW

Autocanad; Maple Ridge; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance

Paid holiday & flex time

Company-wide events and contests

Professional development

Job summary

Maple Ridge Volkswagen in Maple Ridge, BC, part of the AutoCanada network, seeks a Product Advisor to guide customers through the vehicle purchase process, online, over the phone and in person. You will negotiate terms to fit budgets, build lasting relationships, and ensure a superior buying experience.

The role requires 3+ years in customer-facing roles, BC driver’s license, and a VSA certification. Onsite, full-time with commission-based earning potential and a strong benefits package.

Qualifications

• Minimum of 3 years in a customer-facing role.
• Valid BC driver's license and acceptable driving abstract.
• Must have or be willing to obtain a VSA certification.
• Open availability including days, evenings, weekends.
• High school diploma or equivalent; bachelor's degree preferred.

Responsibilities

• Greet and assist customers in showroom, online, and by phone.
• Explain financing and terms to match customer budgets.
• Build rapport and drive vehicle sales while meeting dealership standards.
• Maintain up-to-date customer database for follow-ups.
• Conduct test drives and present vehicles.
• Follow up with clients to generate referrals and repeat business.

Skills

Customer service

Communication

Negotiation

Relationship building

Education

High school diploma

Bachelor's degree preferred

Tools

VSA certification

Job description

Salary Range: $50,000.00 To $100,000.00 Annually

Join the ride!

Position : Product Advisor
Dealership: Maple Ridge Volkswagen
Location: Maple Ridge, BC
Classification: Full Time, Onsite - Immediate Hire Salary, Earning potential: $50,000K-$100,000K (Commission pay plan)

Maple Ridge Volkswagenis proud to be apart of the AutoCanada dealership network. AutoCanada is the largest Canadianowned and publicly traded automotive dealer group operating in Canada and theUS. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heartofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that's right for you. Working here is fast-paced, non-stop, and alittle unpredictable-and we love it.

Your area of focus.

The Automotive Sales Representative interacts withcustomers online, over the phone and in-person to guide them through thevehicle purchase process.With your outstanding communication andlistening skills, you'll help our customers select their perfect vehicle,negotiate terms to ensure that payment options meet their lifestyles, budgets,and expectations all while focusing on providing an exceptionalexperience.Our ideal candidate has at least 3 years of customer-facingexperience, a hunter mentality with the ability to stay self-focused, and animpressive track record of building relationships to retain customers.

What drives your day-to-day?

• Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction
• Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a 'subject matter expert'
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms
• Maintain an up-to-date customer database to drive current and future automotive sales for the dealership
• Present used and new cars through test drives, demonstrations, and dealership walk-throughs
• Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies
• Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met
• Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction
• Stay current on required dealer group and manufacturer training
• Other duties as assigned by store leadership

What are themust-haves

• Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle
• Possession of authorized documentation required to gain employment, in addition to having a current, Valid CA-issued Driver's License for the province in which you are working and acceptable Driver's Abstract
• Must have a valid VSA certification or be willing to invest, this is required to sell cars in British Columbia.
• Must submit to and adequately pass a pre-employment background and MVR screen prior to employment
• Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer's purchase is complete and their satisfaction ensured
• High school diploma or equivalent required, bachelor's degree preferred
• 3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
• Ability to meet the physical demands of the position, which includes: standing, sitting, walking, bending, crouching, reaching, lifting, etc.
• Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner
• Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan
• A valid VSA license

The Perks:

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full time AutoCanada employees
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we activelysupport everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It's equally as important that youchoose us as we choose you. Take a sneak peek at what we think makes this oneof the best workplaces around.

Our commitment extends to reaching out to individuals fromvarious backgrounds and identities. We do not discriminate based on genderidentity, race, national origin, ethnicity, religion, age, sexual orientation,marital or family status, or mental/physical disabilities. AutoCanada iscommitted to collaborating with and providing reasonable accommodations toindividuals with disabilities. If you need accommodation during the recruitmentprocess, please inform your recruiter.