Product Advisor | First Canadian Place (June - September)

Rocky Mountain Soap Company; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading company in natural products is looking for a Product Advisor to join their store in Toronto. This part-time position focuses on delivering excellent customer service and sharing product knowledge. Candidates should embody a passion for natural products and customer satisfaction while being part of a growing team.

Benefits

Product discounts and quarterly allowances

Monthly retail bonus opportunities

Profit sharing program

Access to coaching support

Culture Club activities

Qualifications

• Proven success in offering extreme customer service in a retail setting.
• Love for natural products and desire to share passion.

Responsibilities

• Provide exceptional customer service aligned with company standards.
• Participate in creating an optimal shopping experience.

Skills

Customer Service

Product Knowledge

Teamwork

Job description

At Rocky we feel our best in nature and we feel our best when we nurture ourselves with nature. Thats why for 25 years weve been students of this glorious Earth formulating everyday essentials that nurture your skin body and hair all crafted with care here in the Canadian Rockies.

Like nature were growing. With 13 stores open in Western Canada were expanding nationwide starting with two new locations in Ontario this year : Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.

Our new stores are designed to bring nature indoors. Crafted from natural materials they guide customers through immersive sensorial experiences anchored by our signature sink

unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky

The position

The Product Advisor is responsible for creating a memorable authentic and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge & experience you will advise our customers on the journey towards a natural product or a whole new lifestyle.

This is a temporary part-time position requiring a minimum availability of 15 hours per week.

What youll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rockys service standards and expectations
• Encourage support and share knowledge with team membersto cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue ATV and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun laugh and promote kindness
• You have a fearlessness to give it a go
• You have a flexible schedule and are available to work during store hours Monday toFriday from 9 : 00am - 6 : 00pm. This position requires a minimum availability of 15 hours per week including at least two closing shifts per week.

Whats in it for you

• This position pays between $17.25 -$20.70 per hour depending on experiencewith the opportunity to earn a monthly retail bonus
• Significant product discounts and quarterly allowances
• Share in Rockys success - The Great Game profit sharing program
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Product Advisor positionuntil a suitable candidate is found.
• Eligibility : candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume we would love to meet you!

Required Experience :

Unclear Seniority

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Temp

Department / Functional Area : Retail

Experience : years

Vacancy : 1

Hourly Salary Salary : 17 - 20

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Product Advisor • Toronto, Ontario, Canada