Product Adoption & Optimization Specialist (Toronto, Ottawa, Montreal)

Bayer AG; Toronto; Hybrid; CAD 85,000 - 127,000; Full time

Job summary

A leading global pharmaceutical company in Toronto is looking for a Product Adoption & Optimization Specialist to ensure effective product utilization and enhance customer experience. Candidates should have over 5 years of experience in Radiology Imaging, particularly with MRI and CT, along with strong communication and organizational skills. This position offers a competitive salary range of $85,000 - $127,000 and promotes a flexible working environment.

Benefits

Competitive compensation and rewards package

Collaborative and inclusive culture

Career development opportunities

Work-life flexibility programs

Qualifications

• Minimum 5 years’ experience in Radiology Imaging, especially MRI and CT.
• Strong consultative skills and ability to influence workflow changes.
• Exceptional organizational and assessment skills.

Responsibilities

• Support sales in understanding customer objectives.
• Manage product presentations, demonstrations and trials.
• Ensure product adoption through effective project management.

Skills

Radiology Imaging

Consultative solutions

Microsoft Office

Communication skills

Organizational skills

Education

MRT Certification/Radiologic Technologist

Job description

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

The Product Adoption & Optimization Specialist (PAOS) responsibilities include pre/post sale clinical support (product presentations/demos/trials), clinical project management, workflow assessments and product features adoption. The PAOS will lead customer engagements to ensure product utilization through enhancing the customer experience. The PAOS will use clinical expertise of product functionalities to provide guidance and recommendations to customers to ensure focus product optimization and adoption leading to gold standard customer satisfaction.

Bayer is committed to a flexible hybrid working environment. This is a permanent position based out of Montreal, Ottawa and Toronto, Canada

What you will do:

• As a member of the Regional Customer Experience Squad, the PAOS will support the sales team to understand customer objectives earlier in the sales process and to highlight areas of opportunity where Bayer products provide a clear benefit when utilized effectively.
  
• Lead and/or support product presentations, demonstrations and trials.
  
• Ensure focus product adoption and utilization by leading project management from customer kick-off to in-service/implementation.
  
• Conduct workflow assessments by leveraging clinical expertise resulting in solution recommendation that enhances the Bayer value.
  
• Key participant with internal and external stakeholders to ensure Must Win Outcomes and Deliverables are on track and expectations are clear.
  
• Act as the primary conduit for all inquiries (internal/external) requiring clinical expertise; particularly with focus product.
  
• Ability to create clinical business outcomes and track key milestones and drive dates for completion.
  
• Perform customer stakeholder mapping, explore customers desired outcome objectives, collaborate with key customer stakeholders to create success plans and champion executive business reviews.
  
• Ensure the customer can effectively use the solution to maximize their productivity and long-term success.
  
• Ability to learn, adopt and utilize EVS (extrinsic value selling) skills around contrast, device & software, from a clinical perspective, as well as overcoming objections and positioning our products as a whole portfolio, which ultimately supports our solution provider strategy.
  
• Recognize and support segmentation as an organizational strategy by providing feedback and data to support the customer goals.
  
  

Who you are:

• Minimum 5 years’ experience in Radiology Imaging: Preferably at least one of MRI, CT, MRI, Molecular Imaging and/or X-ray (specifically Cardiovascular Imaging)
  
• MRT Certification/Radiologic Technologist Strong skills using Microsoft and Office Professional components.
  
• Exposure and experience providing consultative solutions to customers.
  
• Exceptional written and verbal communication skills, ability to take technical data and effectively communicate and tailor the message based on customer audience.
  
• Proven ability to effectively consult with customers to help them understand and adopt product solutions.
  
• Ability to work effectively with a variety of clinical and technical customers resources.
  
• Previous experience on influencing workflow changes and securing buy in.
  
• Previous experience on working with large complex project implementations.
  
• Exceptional organizational, assessment and planning skills. Strong interpersonal and team leadership skills.
  
• Demonstrated resiliency and experience managing difficult challenging conversations.
  
• Travel Requirement: Must be willing to travel 50 - 70% (overnights)
• Bilingualism would be an asset (French & English).
  
  

What we offer:

• Competitive compensation and rewards package.
• Collaborative, diverse and inclusive culture.
• Career development and global opportunities.
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings.

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

This posting will be available for application until at least August 1, 2025

The salary range for this role is $85,000 - $127,000

Bayerwelcomes and encourages applications from people with disabilities. Candidates participating in ourselection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can bemade.

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