Processing Administrator

Billyard Insurance Group Inc.; Welland; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work from home / in-office

3 weeks' paid vacation (year 1); 4 in年

Birthday day off

Comprehensive benefits (medical,vision

Dental, and EAP

RRSP matching

Job summary

Billyard Insurance Group (BIG) is a leading Canadian insurance brokerage with a strong regional footprint. We are seeking a Processing Administrator to ensure documents, transactions, and communications are processed accurately within our broker management system.

You will work with the Processing Manager and team to maintain data integrity, handle daily tasks, manage emails, and support renewals and policy reviews. Strong attention to detail and MS Office proficiency are essential.

Qualifications

• Must demonstrate exceptional attention to detail and accuracy when handling documents and data.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and ability to learn new software quickly.

Responsibilities

• Process daily electronic and physical insurance documents with accuracy and efficiency.
• Sort, review, scan, and maintain insurance documentation within the broker management system.
• Monitor and manage processing-related email correspondence and ensure inquiries are addressed promptly.
• Coordinate broker cheque processing and prepare documentation for timely distribution.
• Maintain organized electronic records to support compliance and operational efficiency.
• Assist with monthly renewal inspections and policy reviews.
• Support reporting and administrative activities within the Processing Department.
• Identify opportunities to improve processes and contribute ideas for efficiency.

Skills

Attention to detail

Organizational skills

Data entry accuracy

Learning new software

Education

Secondary school diploma or equivalent

Post-secondary education in Business Administration, Office Administration, Finance, Insurance, or related field

Tools

Microsoft Office

Broker management system

Job description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting‑edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

Behind every exceptional client experience is a team that keeps the business running seamlessly. As a Processing Administrator, you'll play an integral role in ensuring insurance documents, transactions, and communications are processed accurately and efficiently.

Working closely with the Processing Manager and internal insurance professionals, you'll help maintain the integrity of our broker management system, support daily operations, and ensure documentation and transactions are completed accurately and on time. Your attention to detail and organizational skills will help create efficient workflows that support our brokers and ultimately deliver outstanding service to our clients.

What does the Processing Administrator do?

• Process daily electronic and physical insurance documents with accuracy and efficiency.
• Sort, review, scan, and maintain insurance documentation within our broker management system.
• Monitor and manage processing‑related email correspondence, ensuring inquiries are directed and addressed promptly.
• Communicate with insurance brokers to obtain missing documentation and resolve processing discrepancies.
• Review incoming electronic transactions, identify potential errors, and take appropriate action.
• Coordinate broker cheque processing and prepare documentation for timely distribution.
• Maintain organized electronic records to support compliance and operational efficiency.
• Assist with monthly renewal inspections and policy reviews.
• Support reporting and administrative activities within the Processing Department.
• Identify opportunities to improve processes and contribute ideas that enhance efficiency and service delivery.
• Collaborate with team members across departments to support shared goals and a positive workplace culture.
• Participate in ongoing learning and training while supporting the onboarding of new team members as needed.

Does this sound like you?

You're someone who takes pride in getting the details right. You enjoy creating order, solving problems, and ensuring work is completed accurately the first time. You're organized, dependable, and comfortable managing multiple priorities in a fast‑paced environment.

You may not have insurance experience yet - you're eager to learn, embrace new technology, and build a long‑term career with a growing organization.

You’ll Be Successful In This Role If You

• Thrive in an administrative role where accuracy and organization are essential.
• Have exceptional attention to detail and enjoy working with documents and data.
• Communicate professionally and confidently with colleagues and internal stakeholders.
• Take initiative and enjoy identifying more efficient ways of working.
• Are comfortable learning new systems and technology.
• Work well both independently and as part of a collaborative team.
• Can prioritize competing tasks while maintaining accuracy and meeting deadlines.
• Approach challenges with a positive attitude and a solutions‑focused mindset.
• Value accountability, professionalism, and providing exceptional internal service.

Required

Qualifications

• Secondary school diploma or equivalent.

Assets

• Post‑secondary education in Business Administration, Office Administration, Finance, Insurance, or a related field.
• Previous administrative experience in a professional office environment.
• Experience with Direct Bill Processing or exposure to the insurance industry is considered a strong asset.
• Strong computer skills, including proficiency with Microsoft Office.
• Excellent data entry accuracy and organizational skills.
• Ability to learn new software and business systems quickly.

What We Offer

• People-focused company culture
• Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
• 3 weeks' of paid vacation in the first year of employment; 4 weeks' in year 2
• Birthday day off
• Hybrid work from home / in‑office environment
• Retirement savings programs, with company‑matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal‑opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier‑free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at [e-mail] or 905.346.2190 ext. 10211.