Process Owner - Productivity and Optimization

Servus Credit Union Ltd.; Edmonton; Remote; CAD 78,000 - 95,000; Full time

Job summary

Join Servus Credit Union as a Process Owner in the Productivity and Optimization department, where you'll oversee and manage end-to-end processes, ensuring alignment with organizational goals. The role involves collaboration with stakeholders, continuous improvement, and monitoring of process performance, making a meaningful impact within the largest member-owned credit union in Alberta.

Benefits

Training & Development Opportunities

Career Advancement Potential

Flexible work options

Competitive Compensation including performance-based incentive pay

Opportunities to give back through an employee volunteer program

Qualifications

• 5+ years in process management, operational excellence, or related role.
• Experience with cross-functional collaboration and performance monitoring.

Responsibilities

• Oversee end-to-end management of processes, aligning with business objectives.
• Track and analyze process performance using key metrics and implement improvements.
• Collaborate with stakeholders and provide necessary training.

Skills

Problem solving

Collaboration

Continuous learning

Education

Bachelor's degree in Business, Operations Management, Industrial Engineering

Lean Six Sigma Green Belt or higher

Job description

Posting Closes: June 17, 2025 @ 4:00 pm (MST)

Compensation: commensurate with experience, education, and industry standards

Additional Information: Full-time (37.5 hours per week); "Remote Friendly" work options

Servus is growing! We are currently looking for a Process Owner in our Productivity and Optimization department.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

Reporting to the Process Excellence Lead, your primary goal is to be accountable for overseeing and ensuring the successful execution of end-to-end processes that align with organizational goals. This role involves collaborating closely with stakeholders across various business lines to gather input, provide training, and ensure compliance with process standards. The Process and Procedure Owner is also responsible for monitoring process performance, driving continuous improvement, and ensuring that processes deliver the intended outcomes.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Accountability & Oversight: Consult with other process owners and oversee the end-to-end management of processes and procedures, aligning them with business objectives to ensure they achieve desired outcomes.
• Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to gather feedback, provide necessary training, and ensure adherence to established process standards and procedures.
• Performance Management: Track and analyze process performance using key metrics, identifying areas for improvement and implementing changes to optimize efficiency and effectiveness.

Experience:

• Minimum 5 years of experience in process management, operational excellence, or a related role, with a background in cross-functional collaboration and performance monitoring.

Education:

• Bachelor's degree in Business, Operations Management, Industrial Engineering, or a related field; a Master's degree is a plus.

• Lean Six Sigma Green Belt or higher, or other process management certifications.

Key Competencies:

• Problem solver - Utilize your specialized knowledge and skills to perform your role with excellence, bringing innovative solutions to complex problems and contributing to the overall success of the organization.
• Collaborator - Work effectively with employees across various departments, fostering a collaborative environment that values diverse perspectives and ideas.
• Learner - Stay current with industry trends and best practices, continuously seeking opportunities for professional development and growth.

Other:

• The business may periodically request department support for special projects or areas with staff shortages. Employees may be asked to volunteer, which could result in changes to hours, location, and travel.

Most importantly, we're looking for candidates who align with our values. We live our values in how we do business. We're not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It's our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!

#indm