Process Operator

Shell; Fort Saskatchewan; On-site; CAD 65,000 - 90,000; Full time

Job summary

Shell Canada is seeking a Process Operator for the Scotford Upgrader near Fort Saskatchewan, Alberta. You will contribute to safe and efficient daily operations, perform rounds, tests, and troubleshooting, and support maintenance and process improvements.

This role requires a 3rd Class Steam Ticket, a high school diploma, and a valid driver’s license. You may be required to work overtime, nights, weekends, and holidays, and to participate in emergency response training.

Qualifications

• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
• High school diploma is required.
• 3rd Class Steam Ticket is required; 4th Class considered with progress toward 3rd Class.
• Valid driver’s license required.
• Minimum of 3 years’ relevant experience preferred.
• Ability to lift 20 kg safely and work in PPE; respiratory/SCBA readiness.
• Willing to work overtime, nights, weekends, and holidays as per schedule.
• Emergency response training (Fire Fighting) encouraged.
• Safety policies, procedures, and safe-work standards must be followed.

Responsibilities

• Ensure daily plant operations are conducted safely and in compliance with safety and environmental regulations.
• Carry out routine plant rounds and HSSE checks to assess equipment status.
• Monitor unit operations and troubleshoot process issues for reliable performance.
• Conduct sampling and testing as required by the unit.
• Execute shift objectives to support production and budget targets.
• Issue permits in accordance with standards and safe-work requirements.
• Collaborate with Maintenance/Engineering to support maintenance activities.
• Perform housekeeping to maintain a clean, safe work environment.
• Identify opportunities for optimization and continuous improvement.

Skills

Mechanical aptitude

Safety consciousness

Teamwork

Troubleshooting

Reading and following procedures

Education

High school diploma

3rd Class Steam Ticket

Driver's license

Job description

Alberta, Canada

Job Family Group:

Production and Manufacturing Downstream

Worker Type:

Regular

Posting Start Date:

September 4, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description

What’s the role

The Shell Scotford Upgrader team is seeking a three (3) Process Operator (also known internally as Production Team Member) to join our team. As a Production Team Member, you will play a key role in the safe and efficient daily operation of our assets. You will work with in a supportive environment that encourages both personal and professional growth, with opportunities to develop your skills and contribute to some of the most innovative projects in the industry.

The Shell Scotford Complex is a short drive from Fort Saskatchewan, Alberta, and consists of a bitumen upgrader, oil refinery, chemicals plant, and a carbon capture and storage (CCS) facility. It is one of North America’s most efficient, modern, and integrated hydrocarbons processing sites, converting oil sands bitumen into finished, marketable products.

Accountabilities

• Ensure daily plant operations are carried out safely and in full compliance with all safety and environmental regulations.
• Carry out routine plant rounds and required HSSE and Process Safety checks to assess equipment status and maintain safe, compliant operations.
• Monitor unit operations and troubleshoot process issues to maintain reliable performance.
• Conduct sampling and testing activities as required by the unit.
• Execute shift objectives and tasks to support production and budget targets.
• Make sound operational decisions in line with Safe Work Practices, policies, and safe operating procedures.
• Actively participate in team meetings, safety meetings, inspections, and high‑potential pre‑job safety reviews (Critical Task Analysis).
• Issue permits in your area in accordance with standards, policies, and safe‑work requirements.
• Collaborate with Maintenance and Engineering teams to support maintenance activities.
• Safely isolate equipment as required to support repair and maintenance activities.
• Create clear, accurate work orders to support maintenance execution.
• Perform housekeeping activities to maintain a clean and safe work environment across process areas and control rooms.
• Identify opportunities for optimization and continuous improvement within your area.
• Adhere to all Respectful Workplace policies.

What you bring

• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• Must possess a high school diploma
• Must possess a valid driver’s license
• Must have a minimum of a 3rd Class Steam Ticket. Will consider a 4th Class Steam Ticket if the candidate can demonstrate progress toward a 3rd Class ticket and possesses production and maintenance experience
• At least 3 years’ relevant experience is preferred
• Candidates with second skilling such as previous maintenance experience or trade tickets are preferred
• Using safe lifting techniques, able to lift and carry 20 kg from ground to waist level
• Ability to work safely wearing a respirator or Self-contained Breathing Apparatus (SCBA)
• Must be willing to participate in an emergency response team including Fire Fighting Training
• Willing to comply with Shell’s drug-free and harassment-free work environment and comply with all safety policies and procedures
• Have good mechanical aptitude and equipment troubleshooting abilities
• Must be willing to work overtime shifts, willing to work nights, weekends, and holidays as per the rotating sift schedule
• Must be willing to work outdoors in inclement weather
• Ability to climb ladders and stairs, work at heights and in confined spaces

A condition of employment for this position is successful completion of a pre-placement medical assessment of your fitness for duty, background check, and Pre-Site Access testing for alcohol and specified controlled substances. The Production Team Member job is designated as a Safety Sensitive Position.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on innovative projects together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase; our pay and benefits packages are considered to be among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

We’d like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies.

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets
• Shale gas and liquids assets in Alberta and British Columbia
• A network of 1,400 retail stations across Canada
• The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility
• The Sarnia Manufacturing Centre refinery in Ontario
• Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels
• 15 Shell-owned distribution terminals, three of which have marine operations
• Shell Aviation Canada delivers across a network of 27 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion litersof high-quality fuel annually in Canada and offers reliable and safe into-plane delivery
• Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business