Process Manager

Scotiabank; Toronto; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Diversity & Inclusion

Accessibility accommodations

Tuition assistance

Competitive rewards

Job summary

Scotiabank in Toronto is seeking an ITSM specialist to oversee ITSM processes, ensuring controlled execution aligned with policies and regulatory requirements. You will collaborate with business and CIO teams to document improvements and drive continuous optimization.

You will engage with development, operations and risk groups to ensure requirements are met, prioritize work, and champion a culture of service excellence across the bank.

Qualifications

• Fluency in English and Spanish (Asset).
• Experience in a technical domain such as software development, system administration / Operations, reliability and performance engineering, process engineering, resilience engineering, etc.
• Understanding of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
• Familiar with Agile, DevOps, and System Reliability Engineering practices.
• Familiar with major process analysis techniques such as Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.

Responsibilities

• Collaborate with business stakeholders, platform teams and CIO areas to document process improvements.
• Coordinate with reporting, risk, software development, operations and SRE to meet requirements and prioritise work.
• Oversee process ownership and continuous improvement initiatives.
• Demonstrate people and leadership skills in both people and non-people contexts.
• Support reporting and analytics design for ITSM initiatives.
• Engage stakeholders (risk, legal, audit) as required during development and execution.
• Champion ITSM culture with ITSM Process/Product Owners, ITSM Platform team and Engineering.
• Improve internal and external communications to increase transparency.

Skills

ITSM knowledge

Stakeholder collaboration

Process improvement

English (fluent)

Spanish (basic)

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role oversees one or more ITSM process (Depending on the area of focus) to ensure that ITSM processes are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

Is this role right for you? In this role, you will:

• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• People and non-people leadership skills
• Reporting & Analytics design
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices.
• Help with internal and external communication, improves transparency and radiate information
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Fluency in English and Spanish (Asset).
• Experience in a technical domain such as software development, system administration / Operations , reliability and performance engineering, process engineering, resilience engineering, etc.
• Understanding of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.