Process Improvement Specialist

City of Winnipeg; Winnipeg; Hybrid; CAD 78,000 - 106,000; Full time

Job summary

A municipal government organization in Winnipeg is seeking a Process Improvement Specialist to lead major projects and enhance organizational processes. Ideal candidates will have a post-secondary degree, relevant certifications, and 5-8 years of experience in project management and process improvement. This position offers a hybrid work model and comes with a comprehensive benefits package.

Benefits

Competitive salary

Employer-paid benefits

Pension plans

Education and training opportunities

Qualifications

• 5-8 years of experience in process improvement and project management.
• Ability to navigate complex environments with multiple stakeholders.
• Proven ability to lead organizational change management activities.

Responsibilities

• Lead execution of major projects throughout their lifecycle.
• Identify and implement service optimization opportunities.
• Develop and execute change management plans.

Skills

Process Improvement Expertise

Project Management

Organizational Change Management

Communication Skills

Analytical Skills

Education

Post secondary degree in a related discipline

Certification in process improvement theory and tools

Project Management Professional (PMP)

Tools

LEAN

Six Sigma

AMANDA permit tracking system

Job description

Recruitment Details

Process Improvement Specialist (Under Review)

Department: Planning, Property and Development Department

Designated Work Location: Unit 18 -30 Fort Street - Hybrid

Position Type: Permanent on a Temporary Basis (1 year) , Full-time

Hours of Work: 8:30 am to 4:30 pm, Monday to Friday

Salary: $78,340.67- $ 105,227.49 - W.A.P.S.O Grade 4 - Annual

Employee Group: W.A.P.S.O (Under Review)

Posting No.: 126121

Closing Date: July 29, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under The General Direction Of The Continuous Improvement Administrator, The Process Improvement Specialist (PIS) Integrates Expertise In Process Improvement, Project Management, And Organizational Change Management Into The Delivery Of Interdepartmental And Departmental Major Projects. These Are Often Complex IT Projects Involving

• Public facing service changes often initiated by or of interest to industry and elected officials,
• High-profile and high-risk implications,
• Analysis and critical decision making,
• Ambiguity,
• Multiple stakeholders, including interdepartmental, external, industry, Council, and sometimes inter-governmental representatives,
• Complex project/program governance structures including other City departments and/or the CAO’s Office,
• Multi-million-dollar budgets and sometimes financial obligations with external agencies,
• Comprehensive change management considerations, including communications and training, and
• High consequences of errors.
  
  

The PIS is responsible for leading the execution of major projects throughout the project lifecycle for the department’s operating divisions - Development & Inspections, Urban Planning & Design, Real Estate & Land Development, and Golf Services, as well as the Office of the Director. The PIS is expected to develop a deep knowledge base of the department's complex service offerings, which includes an understanding of workflows, systems, interdepartmental up-stream and down-stream implications, regulations, bylaws, policies, standard operating procedures, service level agreements, available data, etc.

In addition to leading projects and identifying service optimization opportunities, the PIS is responsible for acting as the liaison between the business and IT technical team, ensuring business requirements are reflected in the system design and implementation. Additionally, the PIS leads the people side of change - developing and executing the change management plans following Prosci ADKAR principles to ensure training and communication are executed effectively, prior to transitioning ownership of the service change to the business.

The PIS continuously demonstrates creativity, initiative, analysis, critical decision-making skills, facilitation skills, a commitment to innovation, collaboration and teamwork, and the use of advanced interpersonal communication to help achieve the Department’s strategic priorities.

As The Process Improvement Specialist, You Will

• Provide process improvement expertise to lead the identification and implementation of service optimization opportunities.
• Provide project management expertise to successfully implement major departmental projects.
• Provide organizational change management expertise to successfully manage the people side of change for major departmental projects.
• Functions as an active member of the Strategic Initiatives & Project Development (SIPD) Branch of the Office of the Director and takes on other duties and special assignments as required
  
  

Your Education And Qualifications Include

• Post secondary degree in a related discipline (such as: Business, Architecture, Engineering, Computer Science, or Public Administration) or equivalent combination of education, training and experience will be considered.
• Certification in process improvement theory and tools (e.g. lean six sigma) or business analysis is required.
• Project Management Professional (PMP) designation or Diploma in Project Management is required. Applicants who have not yet attained their PMP designation are required to obtain within a 1-year timeframe.
• Prosci ADKAR Certified Change Practitioner, or similar change management certification or training is an asset.
• 5-8 years of experience leading process improvement and project management activities, including large scale IT and/or organizational transformation projects from initiation to project closure.
• Experience executing comprehensive service reviews to identify new process improvement opportunities and implementing process change within a team or organization.
• Experience leading organizational change management activities in complex environments with multiple stakeholders (e.g. regulatory).
• Leadership experience includes planning, organizing, directing, motivating and managing professional and administrative staff.
• Ability to navigate complex and change sensitive environments, influencing desirable outcomes through positive and collaborative relationship management.
• Knowledge of current theory, concepts and techniques (e.g., LEAN, Six Sigma) of process improvement and experience in applying this knowledge to complex projects with multiple stakeholders.
• Excellent interpersonal skills with the ability to establish and maintain effective working relationships with internal and external stakeholders.
• Strong communication skills with the ability to facilitate discussions/meetings and prepare and deliver presentations to a variety of audiences.
• Excellent written communication skills with the ability to produce a variety of documents in a concise and accurate manner.
• Excellent organizational skills with the ability to meet deadlines in a fast-paced and changing work environment.
• Strong problem solving, analytical and decision-making skills.
• Knowledge of the AMANDA permit tracking system is an asset.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.
  
  

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.
  
  

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current resume and cover letter (Required).
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.*
  
  

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Position Reports To: Continuous Improvement Administrator

• The successful applicant may be required to complete job specific training required for this position as directed.
  
  

Only candidates selected for interviews will be contacted.